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Windows XP will not Hibernate on my Dell Latitude D620 Laptop

Posted on 2006-06-13
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Last Modified: 2008-02-07
I have a Dell Latitude D620 laptop with Microsoft Windows XP sp2 installed.  I have installed all the latest patches from Microsoft.  I have Microsoft Office 2003 Small Business Edition with Business Contact Manager installed.  Again, I have installed all the latest patches from Microsoft.  

The laptop will go into Hibernate fine as long as Microsoft Word is not open.  As soon as I open Microsoft word it will not go into Hiibernate and I get a warning message in my event viewer stating the following:

Source: Win32k
Category: None
Event ID: 240

Description:
A request to suspend power was denied by WINWORD.EXE

When I click on the help link in the event properties I get a response from Microsoft that they have no additional information for this error.

Please help.

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Question by:stoshsb
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Accepted Solution

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AndreDekolta earned 2000 total points
ID: 16894827
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Author Comment

by:stoshsb
ID: 16896686
I have disabled the roaming profile because this is for a user on a laptop and he was finding it taking too long to log on to his laptop when he was away from the office.  The user profile settings on the laptop are now set to local and it will not allow me to change it back to roaming.

Second question is how do I redirect the application data folder back to the local profile?
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LVL 24

Expert Comment

by:Mohammed Hamada
ID: 16897376
Have alook at the command posted in the below link.
http://eventid.net/display.asp?eventid=240&eventno=2244&source=Win32k&phase=1
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