I have a Dell Latitude D620 laptop with Microsoft Windows XP sp2 installed. I have installed all the latest patches from Microsoft. I have Microsoft Office 2003 Small Business Edition with Business Contact Manager installed. Again, I have installed all the latest patches from Microsoft.
The laptop will go into Hibernate fine as long as Microsoft Word is not open. As soon as I open Microsoft word it will not go into Hiibernate and I get a warning message in my event viewer stating the following:
Event ID: 240
A request to suspend power was denied by WINWORD.EXE
When I click on the help link in the event properties I get a response from Microsoft that they have no additional information for this error.