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Outlook Express (msinm process) uses all CPU when email item is selected

Posted on 2006-06-13
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Last Modified: 2007-12-19
Using Outlook Express, when I try to open an email item the process msinm uses close to 100% CPU & I have to terminate the process & restart Outlook Express. Any suggestions?
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Question by:paulcronin
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war1 earned 125 total points
ID: 16895198
Greetings, paulcronin !

1. A recent Outlook Express update, KB 911567, can cause the problem.  The only fix now is to uninstall it from Add/Remove Programs in Control Panel and disable Windows Autoupdate.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

3. Create a new Outlook Express identity.
http://support.microsoft.com/kb/209169

4. Repair or Reinstall Outlook Express.
http://www.theeldergeek.com/repair_reinstall_ie_and_oe_6.htm
OR
http://support.microsoft.com/default.aspx?scid=kb;EN-US;318378

Best wishes!
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by:AndreDekolta
ID: 16895205
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Author Comment

by:paulcronin
ID: 16896627
Luckily I got away without having to do all the work suggested above by deleting the mail item that was causing the hang & all seems OK know but will keep these suggestions in case. Accepting war1 as it was the first response. Thanks.
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