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  • Status: Solved
  • Priority: Medium
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Out Of Office Message from Distrubtion Group Problem

I have set up a distribtion group in SBS 2003 with the email address of technical@domainname.com.  It has two members.  I want it so that when someone sends an email to technical that an auto responder is sent to the sneder to ackowledge receipt as well as then letting the message go to the intended recipients in the group.  I know how to do this for each user but how do I do this for the group?
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Powerhousecomputing
Asked:
Powerhousecomputing
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1 Solution
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Set up a third account with the name "Technical".  Then set that mailbox up with a rule to auto-reply and then delete the incomming message.

Jeff
TechSoEasy
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PowerhousecomputingAuthor Commented:
thanks but it says it will only respond once to each contact - I want it to respond every time!
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
I didn't say to use the Out of Office Assistant... you're right that will only respond once.  You need to set up a RULE that has an auto-reply.

Jeff
TechSoEasy
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
You could do this with a Public Folder as well using the Folder Assistant settings... but I think it's easier to use just a regular mailbox.

Jeff
TechSoEasy
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PowerhousecomputingAuthor Commented:
folder assitant settings?
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Just Right Click on a public folder and select properties... and then on the Administration Tab, click the Folder Assistant... button.  You will then see that you can create most any kind of rule you like.

I really think you need to take a look at what's being referred to and just see for yourself sometimes. Exploring what your server has to offer is really the best way to learn about this stuff.  This is a recommendation that's in your best interest, but if you prefer, I'd be happy to explain further.

Jeff
TechSoEasy
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PowerhousecomputingAuthor Commented:
in the Folder Assistant do I simply select template? but then the mail message comes up do I just type in the message or do I need to complete to/from? (surely not?!)

What do I need to do exactly?

Thanks

R
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
You just put whatever message you want in the message area and then close the window.  It will save it as your template.  If you want to be DOUBLE-SURE that it saves, just click File > Save before closing.

Jeff
TechSoEasy
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PowerhousecomputingAuthor Commented:
I get an error saying changes to the rule could not be saved
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
well, you're not giving me much to go on there... is this a Public Folder rule?  Have you properly mail-enabled the Public Folder?  What were the parameters of the rule?  etc, etc, etc....


Jeff
TechSoEasy
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PowerhousecomputingAuthor Commented:
I typed in the template and saved it and is asked if I wanted to apply it to all messages - I said yes and clicked ok - then I got the message,.
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Okay... so if you got that message AFTER you closed the template this is on a PUBLIC FOLDER.  (I'm taking whatever clues I can get here).

If that's the case, did you make the folder MAIL ENABLED when you created it?  You have to Mail Enable it from the Exchange System Manager on your Server, it can't be done from Outlook.

Jeff
TechSoEasy
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PowerhousecomputingAuthor Commented:
it is a public folder and yes it is mail enabled - it currently receives amil with no problem
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PowerhousecomputingAuthor Commented:
working fine now - needed to do it on the Server - thanks!
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PowerhousecomputingAuthor Commented:
.... still not working though - I try sending to the account but do not get an auto reply :(
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
You will need to enable the ability for automatic replies in your server.

1. Start Exchange System Manager.
2. Double-click Global Settings, and then click Internet Message Formats.  
3. In the Details pane, right-click a domain name, and then click Properties. The default SMTP domain is "*".  
4. In the Properties box, click the Advanced tab, and then click to select the "Allow Automatic replies" check box.

Jeff
TechSoEasy
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