Solved

Windows genuine validation fails

Posted on 2006-06-13
4
414 Views
Last Modified: 2008-01-09
I bought a used computer with XP pro, and it is failing validation.  I would like to buy a license for this, but can't find a phone number to contact Microsoft specifically for validation issues.  

I would like to straighten this out before the Vista product cycle ends, preferably =)
0
Comment
Question by:bleujaegel
4 Comments
 
LVL 11

Expert Comment

by:star_trek
ID: 16896040
0
 
LVL 9

Accepted Solution

by:
AndreDekolta earned 500 total points
ID: 16896047
Have you tried this?

How to activate Windows XP by phone
To contact a Microsoft customer service representative to activate Windows by phone, follow these steps: 1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows.

Or, click the Windows Activation icon in the notification area.
2. Click Yes, I want to telephone a customer service representative to active Windows now.
3. Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.  
4. Follow the steps in the Activate Windows by phone dialog box, and then click Next.

Note The number appears now and differs based on the location that you select.
5. When activation is completed and you receive the following message, click OK.
You have successfully activated your copy of Windows.  

Andre...
0
 
LVL 59

Expert Comment

by:LeeTutor
ID: 16896055
Take a look at this page provided by Microsoft, FAQs about the validation process of Windows Genuine Advantage (go to the actual page to see the links):

genuine/downloads/FAQ.aspx" target="_blank" onclick="return openNew(this.href);">http://www.microsoft.com/genuine/downloads/FAQ.aspx

In particular, these two questions may be of help:

Q:
 What if I have trouble running the ActiveX control?
 

A:
 If you have trouble running the ActiveX control, an alternative method is available which entails running a small executable file. A link for the executable file is available on the page containing the instructions for the ActiveX control.
 
Q:
 What should I do if I have a problem with the Windows validation process?
 

A:
 If you cannot resolve your problem using this FAQ, please use the Contact Us link at the bottom of Microsoft Download Center pages to request additional assistance. For English users, you may also access the WGA newsgroup for additional discussion and user-to-user support.
0
 
LVL 2

Author Comment

by:bleujaegel
ID: 16896211
Good point.  I hadn't even thought of getting the phone number from the 'Activate Windows' option.  I think this was a 'Corporate' edition, as it was able to download updates until recently, when it started giving the 'Failed Windows genuine validation' error.  

The phone number was all I was looking for.  Thanks everyone for your assistance.
0

Featured Post

U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
C Drive Read / Write 10 134
password expiry Windows 6 145
windows xp sp3 too old to do anything?  How to update it? 24 115
how to Repair Windows XP 12 94
Are you unable to synchronize your OST (Offline Storage Table) file with Microsoft Exchange Server? Is your OST file exceeding 2 GB size limit? In Microsoft Outlook 2002 and earlier versions, there is a 2 GB size limit for the OST file. If the file …
If you have done a reformat of your hard drive and proceeded to do a successful Windows XP installation, you may notice that a choice between two operating systems when you start up the machine. Here is how to get rid of this: Click Start Clic…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Although Jacob Bernoulli (1654-1705) has been credited as the creator of "Binomial Distribution Table", Gottfried Leibniz (1646-1716) did his dissertation on the subject in 1666; Leibniz you may recall is the co-inventor of "Calculus" and beat Isaac…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question