asked on

MSOffice License Expired

The copy of Office in question was purchased new with a Dell Computer about 3 years ago. Within the last week, when office starts to open, a message comes up and says that the license has expired. Tells user to go to Microsoft website up repurchase. Have you heard of this? What do we do.

ddhamm

I have heard of that message appearing when people install a trial copy of a later version of Office. What version of Office is installed on your computer?

Also, look in Program files for entries for Office or Microsoft Office and see if any other versions show up.

Also, I hope your version of Office didn't get the wrong kind of license... there are some that have time periods. There are 3 types of licenses:
• Perpetual
• End-user subscription
• Product Trial Program

I also wonder if all the service patchs are applied to your version?

Open one of your office programs and go to Help>About Microsoft (whatever program it is) and see if it says which version you have.

DeeDee

ddhamm

OK, I have been looking for a solution for you (because I would dread having to call Dell if I were you)

What antivirus software do you use? I just read about problems on Dells using McAfee VirusScan. Evidently there have been problems with some microsoft programs if McAfee is installed. But then this is possibly NOT going to help you... sorry, I'll keep looking.
DeeDee

ASKER CERTIFIED SOLUTION

ddhamm

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

ssharril

ASKER

Thanks for all of the suggestions. I know that it is the version that shipped with the computer. I help the owner with his machine and I have not looked at the computer in over a year. It is quite possible that all the patches are not installed. It was not a trial version. He runs Norton AV. I am leaving town for a week. When I get back, I will check all the suggestions, and let you know. I will award points and close the question at that time.
Sammye

ddhamm

ok, the other thing I read is if major changes have been made to the computer. So, check with the person using it to see if they did anything major like upgrading the OS.

DeeDee

ssharril

ASKER

One of the teenage users had installed a trial version of a later version of word. That was the problem. I just now figured it out thanks for your help.