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MSOffice License Expired

Posted on 2006-06-13
Medium Priority
Last Modified: 2008-02-01
The copy of Office in question was purchased new with a Dell Computer about 3 years ago.  Within the last week, when office starts to open, a message comes up and says that the license has expired.  Tells user to go to Microsoft website up repurchase.  Have you heard of this?  What do we do.
Question by:ssharril
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LVL 16

Expert Comment

ID: 16923540
I have heard of that message appearing when people install a trial copy of a later version of Office.  What version of Office is installed on your computer?

Also, look in Program files for entries for Office or Microsoft Office and see if any other versions show up.

Also, I hope your version of Office didn't get the wrong kind of license... there are some that have time periods.  There are 3 types of licenses:
• Perpetual
• End-user subscription
• Product Trial Program

I also wonder if all the service patchs are applied to your version?

Open one of your office programs and go to Help>About Microsoft (whatever program it is) and see if it says which version you have.

LVL 16

Expert Comment

ID: 16923720
OK, I have been looking for a solution for you (because I would dread having to call Dell if I were you)

What antivirus software do you use?  I just read about problems on Dells using McAfee VirusScan.  Evidently there have been problems with some microsoft programs if McAfee is installed.  But then this is possibly NOT going to help you... sorry, I'll keep looking.
LVL 16

Accepted Solution

ddhamm earned 750 total points
ID: 16923772
Here is another possibility:
You are prompted for the product key when you open an Office program

Also, you might need include what Dell computer you use, what Windows operating system you have (and if you have upgraded it since getting the computer) and what version of Office came with the computer.

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Author Comment

ID: 16925100
Thanks for all of the suggestions.  I know that it is the version that shipped with the computer.  I help the owner with his machine and I have not looked at the computer in over a year.  It is quite possible that all the patches are not installed.  It was not a trial version.  He runs Norton AV.  I am leaving town for a week.  When I get back, I will check all the suggestions, and let you know.  I will award points and close the question at that time.  
LVL 16

Expert Comment

ID: 16925124
ok, the other thing I read is if major changes have been made to the computer.  So, check with the person using it to see if they did anything major like upgrading the OS.


Author Comment

ID: 17121687
One of the teenage users had installed a trial version of a later version of word.  That was the problem.  I just now figured it out thanks for your help.

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