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Removable storage not responding to basic requests

Posted on 2006-06-14
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Last Modified: 2013-11-15
Hi, I have a Windows 2000 SBS box.  I am trying to back it up to tape, but it is misbehaving.  The tape drive in question is a Quantum Benchmark DLT/VS80 Drive.  Now whenever I issue a command to a tape in the drive, like 'eject' or 'inventory' or do something as rash as try to actually run backup it just sits there doing nothing.  In the work queue, I can see the commands I have issued, but they nearly always go into a waiting state - ad infinitum.  At least until I cancel them.
I have physically removed a tape, and inserted a new one, but removable storage doesn't recognise this.  Only a reboot seems to help.  So, why is it doing this and can anyone help? Thanks, Pete
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Question by:obsidiman
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12 Comments
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16937584
Hi obsidiman,

Sorry to have missed this question earlier... Has this drive been in service before or did you just install it?

Is it internal or external?  If External can you attach it to another machine to see if it's the SBS's problem?  Actually even if it's internal, perhaps you can put it on another box to see if it works.


Jeff
TechSoEasy
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Author Comment

by:obsidiman
ID: 16940454
Hi Jeff,
The drive has been in service a while, though it has not been higly succesful, though I *have* got it to back up stuff a few months back.  I did install Symantec BackupExec 10 to make my life easier, but it didn't work for some reason.  I have since uninstalled.

It is an internal drive with SCSI.  Cannot put it in another box, as this is the only box for that company.  Rest of the boxes are all laptops.
Pete
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16941226
Well if it's a hardware problem, you'll only be able to tell if you can either test it on another machine or at least try a different cable... since I doubt its in warranty!  :-)

So... I think you can try all you want from the software side, but until you rule out a hardware problem, I think you'll be wasting your time.

Jeff
TechSoEasy
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Author Comment

by:obsidiman
ID: 16991023
Jeff, well after sitting down in front of it for a while and pondering, it seems the problem was that the removable storage process was not running.  This was because another backup system was installed.  So, I deinstalled the other backup system, started the removable storage service, and hey presto!, it all started working.  

Sort of.  Although I happily performed a manual backup there and then of the exchange server, when I scheduled one to happen nightly, it doesn't appear to be working.  No 'ntbackup' statements appear in the event log at the scheduled start time, and the exchange logs are once more building up.  Any clues?  (Task scheduler is running...)
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LVL 74

Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 2000 total points
ID: 16999575
What user account are you running the task under?  It should be the NT AUTHORITY/SYSTEM account (with a blank password if it asks).

Jeff
TechSoEasy
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Author Comment

by:obsidiman
ID: 17001200
It wasn't so I changed it to use a blank password with the SYSTEM account.  No difference.  No messages in log, nothing happens.
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17006128
Are you creating this task with the Backup Wizard?  (http://www.microsoft.com/technet/prodtechnol/sbs/2000/plan/guide/sbspni5h.mspx#EZFAC)

If not, try that route.

Jeff
TechSoEasy
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Author Comment

by:obsidiman
ID: 17007739
I did, but just to be sure, I recreated it again.  When putting in the username/password, I only enter 'SYSTEM' rather than NT AUTHORITY/SYSTEM, as it doesn't seem to like the latter.  Would that be an issue?  But either way, after running a test case, it didnt work...
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17009940
Well, my typo... it should be a backslash:  NT AUTHORITY\SYSTEM instead... which should work...

Jeff
TechSoEasy
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Author Comment

by:obsidiman
ID: 17591462
The solution to the orginal question I posted here is valid, which I answered myself, but Jeff should have the points for helping me to eliminate things.
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17597652
My Socratic Method of Troubleshooting generally works.

Jeff
TechSoEasy
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