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Symantec Ghost 8.0 Console will not recognize DHCP client PC's

Posted on 2006-06-14
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To any and all Ghost guru's out their in the IT world.  Please help!!!!  

I have a very strange situation with Symantec Ghost 8.0.  We have a very basic small network with one of our servers supporting the Symantec Ghost Console.  Our network uses DHCP but we do have some static IP addresses assigned. The Ghost client software is installed on DHCP and Static IP address PC's.

Now here comes the strange part.  Only the PC's that have a static IP are showing up on the Ghost console.  From what everyone is telling me this is the complete opposite of what should happen.  Apparently Ghost promotes DHCP and all of the PC's should be viewable in the console.

I plan to use ghost as a primary inventory tool and as a way to distribute software throughout our network.
I would greatly appreciate any help with this problem.

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Question by:Swamp_Thing
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by:younghv
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Hi Swamp Thing,
Are all of your boxes running the Computer Browser service?
What is the DHCP 'lease' period, and how large is the 'scope'?
If your workstations cannot obtain the same IP Address when renewing their IP address, that could create some problems.
Good Luck,
Vic
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by:Visual3DMaya
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Is DHCP configured ok, is it just one DHCP on the network?
Examples of the configurations required to run the Ghost Multicast Server and Ghost.exe when IP addresses are defined by BOOTP/DHCP protocols.

Windows 2000 4.0 server #1 running Ghost Multicast Server, Ghostsrv.exe, and DHCP server

IP address:            172.16.5.10
Subnet mask:      255.255.255.0
Default gateway:      172.16.5.1

(c) Copyright 1998-2001, Symantec Corporation
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by:Swamp_Thing
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Younghv,
 

Are we running the Computer Browser service? Yes
What is the DHCP 'lease' period, and how large is the 'scope'?  the scope is 110-230  the lease is 24 hours

 

 

 


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by:Swamp_Thing
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Visual3DMya,

There is only 1 scope  We shut off boot DHCP.  DHCP is located on a different server than our Ghost Console server.

We use 192.168.100.x for a subnet it is a class c network.
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by:younghv
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Swamp Thing,
Maybe this isn't the answer you want, but why not do STATIC on all your boxes?
If you have some Notebooks out there, you can do the 'Alternate Configuration' for when they are not on your network.

We are having a bunch of problems on our network (AD) because the WINS and DNS databases are not synching up. We have from 1,400 - 1,700 boxes live on any given day and it is creating all kinds of problems with IP assignments.

Good Luck,
Vic
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by:Swamp_Thing
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Thanks for the advice.  I will definitely take your suggestion in to consideration.  However, I am extremely curious to find out why DHCP is such a problem for Ghost.
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by:younghv
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At work today I had a bunch of conflicted IP's, Host Names, and NetBios Names.
I did the IPCONFIG /FLUSH DNS thing and ended up with twice a many conflicts.
I'm taking the weekend off and hoping it all fixes itself by Monday.

Your problem may resolve itself to the same kind of WIN/DNS problems.
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by:younghv
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Swamp Thing,
Anything new (good) going on in your world?
Check in and give us an update when you can.
Vic
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by:Swamp_Thing
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Well after numerous tech support calls we are still unable to use Ghost with DHCP.  We are currently in the process of creating a plan to switch to Static IP addresses.  We were told by tech. support that they have never seen or heard of an incident like mine.

Maybe the problem is that we are using DHCP and static IP's.  We have been having a similar problem were some of our PC's have been conflicting and loosing their PRI-DOMAIN connection.  At this point we have to join the Workgroup and then re-join our PRI-DOMAIN.  

I hope static IP's are the answer to some of our problems.
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by:younghv
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ST-
From a security standpoint, you will be much better off if you can manage pure Static IP addresses on your network.
Running DHCP allows anyone to bring in their personal computer and start riding your backbone - to the internet or to any of your network hosts.

Weird about the Ghost not liking it, but you may be better off in the long run.
Good Luck,
Vic
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by:Swamp_Thing
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 We are planning on converting over to Static IPs.  The luxury is nice when your PC is assigned the next available IP, but as more boxes are being put out in the company it's just becoming a nightmare.  This conversion won't be for a bit but I'll try to keep everyone posted.
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by:younghv
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ST,
I think you will find the Static assignments will solve a lot of different problems.
Check back in when you know more about the results.
Vic
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by:sl1210
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Hi there,

Two questions,

1) Is you Ghost Console server also your DHCP server?
2) Are your Ghost Clients configured to be specifically bound to your Ghost Console server or do they poll?

Kind regards,

SL1210
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by:bruintje
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sorry not officialy abandoned
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by:Swamp_Thing
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To sl1210's question:
  1. The Ghost Console is on the DHCP server.
  2. I don't know if the Ghost Clients are bound to the Console or if they poll.  Is there a way I can find this out?
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by:sl1210
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Hi Swamp Thing,

There are a couple of ways of finding out, if you installed the ghost client from you ghost cd (or by mapping to the ghost folder on your console server) you would have gone through a wizard that asked you for two things, the network card in your PC, and if you wanted to bind the PC to the console (it basically gives you a field to type in the name\ip of you console server - if you type it in you will bind, if you left it blank it would poll).

Try the following and get back to me,

On your problematic PC, log in and minimise\close all your windows. Move the mouse cursor to the extreme top left corner of your screen. Hold down your Ctrl key on your keyboard. After holding the key down for a few seconds, an icon that you have never seen before should appear in your system tray (bottom right of your screen, by the clock). Right click on it and view the console debug screen. If the client is installed, a black DOS style box will appear, showing you what the Console Client is up to.

Do this on both your working PCs and your dodgy DHCP PCs and post your results.

Don't close the DOS screen by clicking on the cross in the top right corner, this will fully close the Console Client - just hide it again. If you do close it, reboot your machine.

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by:Swamp_Thing
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OK.  I appologize for this, but I was just informed that our Ghost Console is NOT on our DHCP server.  I told my boss about this and she said that she purposely didn't install Ghost onto the DCHP server because she did not know how it would behave as an application on a domain controller.
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by:sl1210
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No problem, before we worry about DHCP, do the other stuff first and post your results.
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by:Swamp_Thing
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 I wish that I could keep this going so that someone could get points for their effort, but it's going to be a while before I can even make the slightest progress, such as installing Ghost on our DHCP server.  We were going to install Windows Server '03 on all of our Windows 2000 servers Columbus Day weekend, but due to some licensing issues we won't even be able to tackle that until 2007.  In my opinion, I think that the whole Ghost app is a little un-user friendly.  My thanks to all of you who commented.
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by:Venabili
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21 more days?
We can keep this open for a while longer but not forever
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by:Swamp_Thing
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I'm not sure how much longer it will be until I can start making more progress with Ghost.  The earliest date that I can think of is Columbus Day weekend.  If my boss manages to get all of the licensing issues out of the way by then then I can try installing Ghost on our DCHP Server but if she can't then the next date would be sometime ealry '07.
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by:Swamp_Thing
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Our server update project will not be breaking ice until later on in '07.  However, the following is where this issue stands:
 
  When we log into the Ghost Console and click "Remote Client Install" and then select a client to install the Ghost Client onto, we are able to do so without a problem.  The Ghost Client is successfully pushed down to every PC that shows up on the list, even the ones with DHCP (the machines that wouldn't keep the Ghost Client displayed on the task tray).  When you then go to a machine that the Ghost Client is installed on you either 1. see the ghost client in the task tray if the machine has a static IP address assigned to it or 2. don't see the ghost client in the system tray if the machine has an IP assingned by DHCP.  On the machines with DCHP, the ghost files such as AI Builder, AI Snapshot and the other Ghost Client files are still shown on the hard drive, but the Ghost Client does not show up in the task tray.  These machines also do not show up on the Ghost Console.  If on the DHCP machines you assign them a static IP and restart, the Ghost Client magically appears in the task tray.  If you then go into network connections and remove the static IP address and choose to "obtain IP address by DHCP" and click apply, the ghost client icon in the task tray (looks like 2 gold CD's) dissapears once "apply" is clicked.

  Someone posted that the Ghost Client should work with DHCP but from what I've seen on our network, it doesn't.  Every PC that has a static IP address assigned to it works flawlessly with ghost and if all of the machines on our network has a static IP address, we'd have no problems.  But not everybody has static IP's on all of their machines.  If you only have say, 200 machines on your network and you just bought Ghost, I don't think that you should have to go around to 200 machines and assign a static IP address to them just to get Ghost to work.  For larger companies Ghost may not be a problem because they use static IPs anyways.  

  In '07 we will be subnetting our network so we'll have to deal more with static IPs  than we do now, so Ghost won't be a problem for us then but it is now for the DHCP machines.
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