Solved

Mail not synching to users Mailbox

Posted on 2006-06-14
10
207 Views
Last Modified: 2011-09-20
Strange one this - I have a user who was away on leave for the last month and when they came back had only 7 emails in their inbox - YET there are about 100 in Exchange when I use the message tracker in ESM.
The account was not disabled (or else no email would arrive!) - no client or server rules were set and I have reset all views so that mails to try and get mail to push from exchnage down to the client.
also the user is well within send + recieve limits
suggestions to push the mail onto client?
0
Comment
Question by:fsaiexpert
  • 5
  • 3
  • 2
10 Comments
 
LVL 35

Expert Comment

by:rakeshmiglani
ID: 16903015
have you checked via OWA?
0
 

Author Comment

by:fsaiexpert
ID: 16903026
yes same via OWA - nothing
0
 

Author Comment

by:fsaiexpert
ID: 16903029
Also setup a different terminal for user - same
0
 
LVL 35

Expert Comment

by:rakeshmiglani
ID: 16903056
ok, now if you right click on the "Mailbox - User Name" in outlook and click on properties and then click on Folder Size, what does that tell you?
0
 

Author Comment

by:fsaiexpert
ID: 16903104
folder size is 41780K - this is not the problem
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
LVL 35

Expert Comment

by:rakeshmiglani
ID: 16903260
I understand that this is not the problem. I was trying to check whether the mailbox properties show any any size or not.
0
 
LVL 104

Accepted Solution

by:
Sembee earned 250 total points
ID: 16907852
Anything in deleted item retention?
Anyone else have access to this mailbox?
Does the user have access to this mailbox box via POP3?

Emails don't tend to disappear without some kind of human interaction, or a corrupt database. If the database was corrupt then other users would see similar problems.

Simon.
0
 

Author Comment

by:fsaiexpert
ID: 16909870
True - I suspect that this user has given their password to another while on leave and this user has checked and deleted the emails.
Unfortuantely my deleted items retention policy is only 7 days so this doesnt help matters and my backup tape overwrites email weekly so that leaves me up the river I guess.
0
 
LVL 104

Expert Comment

by:Sembee
ID: 16910121
If you don't have the backups, then the data cannot be recovered. I like to have 30 days cover for these sorts of problems.

Simon.
0
 

Author Comment

by:fsaiexpert
ID: 16910151
Have upped mine to that to future proof - thanks for help
0

Featured Post

[Webinar] Disaster Recovery and Cloud Management

Learn from Unigma and CloudBerry industry veterans which providers are best for certain use cases and how to lower cloud costs, how to grow your Managed Services practice in IaaS clouds, and how to utilize public cloud for Disaster Recovery

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Exchange server is not supported in any cloud-hosted platform (other than Azure with Azure Premium Storage).
Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now