Strange one this - I have a user who was away on leave for the last month and when they came back had only 7 emails in their inbox - YET there are about 100 in Exchange when I use the message tracker in ESM.
The account was not disabled (or else no email would arrive!) - no client or server rules were set and I have reset all views so that mails to try and get mail to push from exchnage down to the client.
also the user is well within send + recieve limits
suggestions to push the mail onto client?