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Mail not synching to users Mailbox

Strange one this - I have a user who was away on leave for the last month and when they came back had only 7 emails in their inbox - YET there are about 100 in Exchange when I use the message tracker in ESM.
The account was not disabled (or else no email would arrive!) - no client or server rules were set and I have reset all views so that mails to try and get mail to push from exchnage down to the client.
also the user is well within send + recieve limits
suggestions to push the mail onto client?
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fsaiexpert
Asked:
fsaiexpert
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1 Solution
 
rakeshmiglaniCommented:
have you checked via OWA?
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fsaiexpertFSAI ExpertAuthor Commented:
yes same via OWA - nothing
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fsaiexpertFSAI ExpertAuthor Commented:
Also setup a different terminal for user - same
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rakeshmiglaniCommented:
ok, now if you right click on the "Mailbox - User Name" in outlook and click on properties and then click on Folder Size, what does that tell you?
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fsaiexpertFSAI ExpertAuthor Commented:
folder size is 41780K - this is not the problem
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rakeshmiglaniCommented:
I understand that this is not the problem. I was trying to check whether the mailbox properties show any any size or not.
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SembeeCommented:
Anything in deleted item retention?
Anyone else have access to this mailbox?
Does the user have access to this mailbox box via POP3?

Emails don't tend to disappear without some kind of human interaction, or a corrupt database. If the database was corrupt then other users would see similar problems.

Simon.
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fsaiexpertFSAI ExpertAuthor Commented:
True - I suspect that this user has given their password to another while on leave and this user has checked and deleted the emails.
Unfortuantely my deleted items retention policy is only 7 days so this doesnt help matters and my backup tape overwrites email weekly so that leaves me up the river I guess.
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SembeeCommented:
If you don't have the backups, then the data cannot be recovered. I like to have 30 days cover for these sorts of problems.

Simon.
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fsaiexpertFSAI ExpertAuthor Commented:
Have upped mine to that to future proof - thanks for help
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