Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions

Exchange Message tracking says an email has been delivered but...

Posted on 2006-06-14
Last Modified: 2011-09-20
it never hits the mailbox.

Let me explain further.  We have a Barracuda anti-spam firewall.  I can see the email was allowed, and I can redeliver it.  When I check Exchange Message Tracking I see that it's being routed to the mailbox.  However, as I explained before, it never ends up in the mailbox.  Final disposition on this particular mail is:  SMTP Store Drive:  Message delivered locally to Store to xxxxxx@xxxxxxx.com

Anyone encountered this?  I need help finding out why this mail never hits the mailbox!

Question by:reuniontitle
  • 2

Expert Comment

ID: 16905634
Is it happening with all of the users?

If yes there might be logical corruption in the database..

You can try running isinteg on mailbox store.


LVL 104

Accepted Solution

Sembee earned 250 total points
ID: 16907878
On the basis of the tracking log, I would presume that the email message has hit the mailbox unless the user can prove otherwise. Time and time again I have seen rules, views and other settings hide messages that have been delivered but the user can't see.


Assisted Solution

ppuro earned 250 total points
ID: 16907931
We can also try disconnecting user's current mailbox and creating the new mailbox for the same user and check if he is able to receive the emails and see those or not!

Author Comment

ID: 16923095
thanks for the responses...

this is only happening for one user, and i've opened up their mailbox, redelivered the message, and watched only to never have the message delivered...

i will try disconnecting the mailbox and creating a new one...

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
This article explains how to install and use the NTBackup utility that comes with Windows Server.
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
how to add IIS SMTP to handle application/Scanner relays into office 365.

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question