Solved

Exchange Message tracking says an email has been delivered but...

Posted on 2006-06-14
6
779 Views
Last Modified: 2011-09-20
it never hits the mailbox.

Let me explain further.  We have a Barracuda anti-spam firewall.  I can see the email was allowed, and I can redeliver it.  When I check Exchange Message Tracking I see that it's being routed to the mailbox.  However, as I explained before, it never ends up in the mailbox.  Final disposition on this particular mail is:  SMTP Store Drive:  Message delivered locally to Store to xxxxxx@xxxxxxx.com

Anyone encountered this?  I need help finding out why this mail never hits the mailbox!

Thanks!
0
Comment
Question by:reuniontitle
  • 2
6 Comments
 
LVL 3

Expert Comment

by:ppuro
Comment Utility
Is it happening with all of the users?

If yes there might be logical corruption in the database..

You can try running isinteg on mailbox store.

Regards,

Prasad
0
 
LVL 104

Accepted Solution

by:
Sembee earned 250 total points
Comment Utility
On the basis of the tracking log, I would presume that the email message has hit the mailbox unless the user can prove otherwise. Time and time again I have seen rules, views and other settings hide messages that have been delivered but the user can't see.

Simon.
0
 
LVL 3

Assisted Solution

by:ppuro
ppuro earned 250 total points
Comment Utility
We can also try disconnecting user's current mailbox and creating the new mailbox for the same user and check if he is able to receive the emails and see those or not!
0
 

Author Comment

by:reuniontitle
Comment Utility
thanks for the responses...

this is only happening for one user, and i've opened up their mailbox, redelivered the message, and watched only to never have the message delivered...

i will try disconnecting the mailbox and creating a new one...
0

Featured Post

Threat Intelligence Starter Resources

Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

Join & Write a Comment

Find out how to use Active Directory data for email signature management in Microsoft Exchange and Office 365.
Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
how to add IIS SMTP to handle application/Scanner relays into office 365.

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now