Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Email Undelivered.

Posted on 2006-06-14
9
Medium Priority
?
1,494 Views
Last Modified: 2008-02-01
Greetings.

preface:
employee 888 is no longer

I have a user who is sending an email to a small group of people (7 to be exact).
When she sends the email to that group of people, she get's an undelivered message. it shows the name of the person as employee 888 (and that name is not one of the people that she sent the email to).  
My first assumption was user error. Negative.
My second assumption was somebody has a rule that auto forwards email to the employee 888, but the original sender wouldn't receive that error message, the person with the rule would receive that error message.

this problem is annoying, not urgent, but very annoying.

Does anybody know how to fix this problem?
0
Comment
Question by:phileoca
  • 4
  • 2
  • 2
  • +1
9 Comments
 
LVL 26

Assisted Solution

by:jar3817
jar3817 earned 300 total points
ID: 16905857
How is she sending to the group of people? Is it a distribution list in exchange or a local contact list in outlook or just putting the 7 email addresses in the TO line?

Are these 7 people actually getting the message?

Are you sure there is no forward rule somewhere? Check the settings on the accounts of each of the 7 in AD to see if there is a server rule forwarding the mail.
0
 
LVL 27

Assisted Solution

by:Exchange_Admin
Exchange_Admin earned 900 total points
ID: 16906151
Have you checked to make sure that employee 888 is not listed as a delegate on one of the others mailbox?
0
 
LVL 11

Author Comment

by:phileoca
ID: 16906672
she's not sending via a distribution list
all 7 are receiving the message
if the recipient had a forward rule, the recipient would receive the message, not her.  (i mentioned that in my opening statement)

E_A ... where do i check the delegation at?  AD, ESM, or at recipients outlook?
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 
LVL 27

Accepted Solution

by:
Exchange_Admin earned 900 total points
ID: 16907776
From the Outlook clients.
Go to TOOLS OPTIONS
0
 
LVL 11

Author Comment

by:phileoca
ID: 16907851
wouldn't delegation require that person 888 log in, open up outlook, and check the person's email?
person 888's account has been inactive for a couple of weeks now.
0
 
LVL 18

Assisted Solution

by:amaheshwari
amaheshwari earned 300 total points
ID: 16921279
0
 
LVL 11

Author Comment

by:phileoca
ID: 17001627
Did that, but it didn't do anything.
I had the user split the email into 2 groups to help isolate the problem.
3 of the users are now off the list, so it's down to 4.

The following recipient(s) could not be reached:

      Corinne XXXXXXX on 6/28/2006 9:34 AM
            The message reached the recipient's e-mail system, but delivery was refused.  Attempt to resend the message.  If it still fails, contact your system administrator.
            <XXXXXXXX.XXXXXXXXX.com #5.2.1>
0
 
LVL 18

Expert Comment

by:amaheshwari
ID: 17001668
Possible Cause: Local mail is refused because the message is too big. An absent Master Account Security ID number (SID) on the recipient can also cause this error message.

Troubleshooting: Verify access permissions in addition to the message size. Determine if the recipient has an SID.
0
 
LVL 11

Author Comment

by:phileoca
ID: 17073709
if the message was too big, then the valid 7 users would not be receiving the message.
employee 888 is not in the email list, but she's getting a returned email saying not delivered to employee 888.
0

Featured Post

 [eBook] Windows Nano Server

Download this FREE eBook and learn all you need to get started with Windows Nano Server, including deployment options, remote management
and troubleshooting tips and tricks

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Here in this article, you will get a step by step guidance on how to restore an Exchange database to a recovery database. Get a brief on Recovery Database and how it can be used to restore Exchange database in this section!
Stellar Exchange Toolkit: this 5 in 1 toolkit comes loaded with mega-software tool. Here’s an introduction to tools’ usage and advantages:
how to add IIS SMTP to handle application/Scanner relays into office 365.
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Suggested Courses

824 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question