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Citrix no installed printer error although printers are autocreated

Posted on 2006-06-14
Medium Priority
Last Modified: 2008-06-20
Using Win2000 Server, Citrix Metaframe Presentation Server 4.0 with hotfix PSE400W2KR01:

A user is able to print from Citrix (using Adobe and Excel) sometimes, and other times, when trying to print the exact same thing a few minutes later, she gets a "you need to install a printer" message from Adobe and a "Current Printer is not available. Select another printer" message from Excel, even though I can see all her auto-created printers on the server in the printer settings.  Tried deleting her profile on the server and this did not help.

It seems random as she was able to print earlier to her auto-created printers. Other users on the same application on the same server can print with no problem. There are also network printers installed to the actual Citrix server.  Before the PSE400W2KR01 hotfix was installed, she and one other user had this same issue, and it seemed to have been resolved after the hotfix was applied as both were able to print.  Now she has the same problem again.
Question by:corymoq
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LVL 13

Accepted Solution

gsgi earned 1000 total points
ID: 17024543
I had a problem where when my users called up MYOB accounting, they couldn't print because the mapping weren't there when the app started.  So I delayed the starting of the app until the printers autocreation completed.  Do you think this could be it?

Here are some other ideas from an open post here:

Comment from oneyp
Date: 06/29/2006 01:12PM PDT

There are a lot of hofixes concerning windows 2000 and windows 2003 server and printing.  But I found out a while back that if you have the wrong version of the HPBMINI.DLL it is incompatible with terminal server and when more than two people try to print to it at the same time, it will cause the print spooler to spike and and eventually crash.

Go to HP and make sure you have the latest version of the HPBMINI.DLL file.  It should have a date of 1/5/06 or later.

Comment from gsgi
Date: 06/30/2006 11:34AM PDT
      Your Comment       

1. In the print driver, set spooling to "start printing after the last page has spooled" this reduces print job timeouts, as the job is sent as a single block,
not fragmented pages..

2. On the printer, in the menus, increase buffer size and timeout values.

3.  In win2k and above, deselecting  "advanced printing features" may help.

4.  Another gem is in MS word, tools>options>print tab, make sure "allow a4/letter resizing is UNTICKED, otherwise it breaks many printer driver

5.  http://ts.veranoest.net/ts_printing.htm

Installing 3rd party print drivers on ts is not recommended.  read how to make the ts use the lj 4 or lj 4 plus, or lj 5 driver.

Do not use the plc 6 driver, use the pcl 5e driver instead.  If you can use the LJ 4 driver it is known to be very stable.


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