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Outlook 2003, can't open/accept/decline task since latest updates - tasks have attachment icon

Posted on 2006-06-14
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Last Modified: 2010-04-08
Hi,
Since my latest Office updates something in the Outlook task section has gone nuts.
I use a PC, Windows XP Pro, Office 2003 Small Office Edition, Outlook 2003 incl business manager all programmes are fully updated.

My Outlook seems to have one other hickup (crashing/freezing needing restart sometimes when you are on your way to type in a contact when sending mail).

Since the latest office updates - as it seems - the following occurs:
When I receive a task assigned to me it shows in the inbox.
I can neither open the task, nor accept/decline in the preview panel (as usual)
The tasks arrive showing the attachment icon but were send without attachment.
Task appear to arrive fine on my laptop (not run latest office update) so I deduct the error is on my PC/Office configuration.

Help please - my boss is really sad she can't assign task anymore ;-))))
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Question by:ophelya
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8 Comments
 
LVL 97

Expert Comment

by:war1
ID: 16908079
Greetings, ophelya !

Sounds like a program is interfering with Outlook or during the update, a file is corrupted.

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.

5. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614

Best wishes!
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Author Comment

by:ophelya
ID: 16908493
Hi,

Tried everything. Get stranded at the new profile ... do I use my already installed email account???

I did run step 7 on 'repair' - still the same problem with the tasks.

Any other ideas?
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LVL 97

Expert Comment

by:war1
ID: 16908576
If you open a new profile, you should have access to the account settings.  You can use the same PST file as the old profile, or create a new PST file and drag the emails and contacts from old to new profiles.
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Author Comment

by:ophelya
ID: 16908708
Done. Nothing works, still can't access the task.

In case I go for the reinstall instead of Repair option - can I reinstall outlook only - will my settings be kept somewhere?

Cheers
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LVL 97

Accepted Solution

by:
war1 earned 2000 total points
ID: 16908720
Your settings will be kept in the Application Data folder.  To be safe, you should backup your PST file.
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LVL 97

Expert Comment

by:war1
ID: 16930093
ophelya,

Did you uninstall and reinstall Outlook?
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