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New Hardware Wizard Keeps trying to install CD and DVD drives

Hi Guys,

I am having a problem with a clients comptuer.  Every time he starts up the comptuer the Found New Hardware Wizard pops up and wants to install the DVD Drive.  My client put the DVD Drive in  himself and the drive is functioning properly, but every reboot wants to install the drive and the wizard can never find the driver and says the hardware will not work properly, but in reality it does.  There are no Exclamation marks next to the drive in device manager.  There is another CD Drive in there as well that was working fine until I uninstalled it today, now the Hardware wizard is popping up and trying to install both devices at boot.  (Mind you, both drives are functioning without issue).  How can I stop this detection at every boot.  

I am not at the clients site now, I will be going there tomorrow, so any suggestions would be appreciated.  

Note:  The client installed a new laserjet printer not too long ago as well, but there is no issue with the printer being detected at every reboot.  Thought I might mention this because everything I found on Google regarding the annoying New Hardware Wizard was related to printers.

Jazz
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Jazzanlex
Asked:
Jazzanlex
3 Solutions
 
Mohammed HamadaSenior IT ConsultantCommented:
Disable them both and restart ...! Does the wizard popups ?
Restart again and enable it...!

If not then Uninstall both of them, Shutdown the computer for 5 mins and turn on..!
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JazzanlexAuthor Commented:
I will try that tomorrow....any other suggestions from anyone would be appreciated.  
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PetineCommented:
basically as moh10ly said, just uninstall both, restart and install again
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JazzanlexAuthor Commented:
Hi Petine,

I uninstalled both today and by doing so, now the New Hardware Wizard is popping up trying to install both the CD and the DVD drive, where as before I uninstalled both, the DVD drive was the only one the wizard wanted to install.  So I kind of went from bad to worse by uninstalling the other CD drive.  I only did a reboot after the original uninstall though, not a complete system shutdown.  Also when the wizard comes up, I allow it to go through and it can never find the CD or DVD Drive drivers.  Both the drive are functioning without issue.  
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Mohammed HamadaSenior IT ConsultantCommented:
Greetings Jazzanlex..

Goto Start --> run --> paste the following and press ok per each line

Ren %systemroot%\system32\hdwwiz.cpl hdwwiz.bkp
Ren %systemroot%\system32\newdev.dll newdev.bkp

Restart windows and check now ??
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scrathcyboyCommented:
First make sure the DVD is jumpered MASTER and the CD is SLAVE, assuming on the same controller.  Do not put either with the hard disk, it decreases performance, and do not use "cable select" settings.

Next, boot in safe mode.  Right click on each device in Hardware manager, then click the drivers tab, and do, "update drivers", put in your XP CD ROM into the CD drive, and then check "serach removable media" and let it find new drivers (or say it cant find new drivers), do for both, then reboot.
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JazzanlexAuthor Commented:
Hi Guys
 
I am going to my clients site this afternoon and will try your suggestions....Thanks alot!!
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JazzanlexAuthor Commented:
Hi Guys,

Tried all your suggestions and to no avail, the wizard still comes up.  

I disabled both devices....wizard still comes up
Uninstalled both devices...wizard still comes up
Renamed Ren hdwwiz.cpl and newdev.dll wizard still comes up...files were recreated.
Checked jumpers....DVD was Master CDRW is slave
Tried Safe Mode...update drivers...point to CD drive...wizard cannot install hardware and the wizard still comes up after reboot

Funny thing now is, there are 2 yellow exclamations next to the devices in Device manager, but both drives still function.

Any other suggestions???

Jazz

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JazzanlexAuthor Commented:
Hi Again,

Yellow Exclamations gone in Device Manager next to both drives...

Jazz
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Mohammed HamadaSenior IT ConsultantCommented:
There's something wrong with these drives, Download the following program and check if it founds any bad drivers?
You will probably have to sign up.

http://www.drivershq.com/Download-Application.asp?from=home
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JazzanlexAuthor Commented:
Hi Again Guys,

Moh10ly....Driver Detective showed no bad drivers.  

I did find a new revelation though, I cannot install any hardware what so ever.  I testing installing a printer and the same thing happened with the Add New Hardware wizard, not being able to load the drivers, the software program just hung there at 20%.  So at this point I think it is a general cannot install any new hardware.  I had this happen once before on another clients comptuer and it was the ebd.log file that was causing the issue.  I renamed this file on the current computer but nothing has changed.  Any insight is appreciated.  

Jazz
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JazzanlexAuthor Commented:
Hey Guys,

Have not solved this yet, but I am going to split the points and repost with differnet subject seeing the problem is relating to all hardware, not just the CD drives.  Thanks for you help

Jazz
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dlancelotCommented:
windows installer is bad.
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