Reciving multiple emails from client with attachement Outlook Express

Norton says machine is clean but whenever she sends email with attachement receivee gets numerous copies of same email.  What is it?

StardotstarAsked:
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war1Connect With a Mentor Commented:
I still think that the problem is due to the antivirus.  Temporarily disable the antivirus program, not just email checking.  Now test.
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war1Commented:
Greetings, Stardotstar !

This problem is often cause by Norton antivirus (or any antivirus) checking of outgoing mail.  Disable antivirus checking of outgoing emails. Reboot the computer and test.

Best wishes!
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StardotstarAuthor Commented:
Well it was unchecked and we checked it.  Will try again.
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StardotstarAuthor Commented:
Did it and still sends multiples.
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war1Commented:
Startdotstar,

Maybe the problem is on the recipient's end.  What type of extension on attachment? Some Outlook email client rejects certain type of attachments.

Does the problem occur only with the one recipient, or any recipient?  

What email client does the recipient use?  If Gmail, Gmail rejects many attachments.
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StardotstarAuthor Commented:
jpegs

and it is anyone she sends an email with an attachment.  If she does not include the attchemnet, all is fine.

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war1Commented:
Stardotstar, any update?
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StardotstarAuthor Commented:
Sorry no and I knew you would ask.  The person took off to Dallas this weekend so I was unable to get the pc.  Will advise ASAP though.
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StardotstarAuthor Commented:
BTW I know you are right, because I remember this from sometime back   Just dont know what they are doing on their end with thei instructions i am sending!
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StardotstarAuthor Commented:
Turns out she called Sony and they had her rebuild her email accounts.  I know that tuning off NAV would have done the same thing.

Thanks.

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war1Commented:
Stardotstar, glad the problem is fixed. Thanks for the points.
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