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Reciving multiple emails from client with attachement Outlook Express

Posted on 2006-06-14
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Last Modified: 2010-04-08
Norton says machine is clean but whenever she sends email with attachement receivee gets numerous copies of same email.  What is it?

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Question by:Stardotstar
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Expert Comment

by:war1
ID: 16908545
Greetings, Stardotstar !

This problem is often cause by Norton antivirus (or any antivirus) checking of outgoing mail.  Disable antivirus checking of outgoing emails. Reboot the computer and test.

Best wishes!
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Author Comment

by:Stardotstar
ID: 16908562
Well it was unchecked and we checked it.  Will try again.
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Author Comment

by:Stardotstar
ID: 16908688
Did it and still sends multiples.
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Expert Comment

by:war1
ID: 16908730
Startdotstar,

Maybe the problem is on the recipient's end.  What type of extension on attachment? Some Outlook email client rejects certain type of attachments.

Does the problem occur only with the one recipient, or any recipient?  

What email client does the recipient use?  If Gmail, Gmail rejects many attachments.
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Author Comment

by:Stardotstar
ID: 16908745
jpegs

and it is anyone she sends an email with an attachment.  If she does not include the attchemnet, all is fine.

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war1 earned 400 total points
ID: 16908871
I still think that the problem is due to the antivirus.  Temporarily disable the antivirus program, not just email checking.  Now test.
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Expert Comment

by:war1
ID: 16930098
Stardotstar, any update?
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Author Comment

by:Stardotstar
ID: 16930155
Sorry no and I knew you would ask.  The person took off to Dallas this weekend so I was unable to get the pc.  Will advise ASAP though.
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Author Comment

by:Stardotstar
ID: 16930159
BTW I know you are right, because I remember this from sometime back   Just dont know what they are doing on their end with thei instructions i am sending!
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Author Comment

by:Stardotstar
ID: 16936493
Turns out she called Sony and they had her rebuild her email accounts.  I know that tuning off NAV would have done the same thing.

Thanks.

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Expert Comment

by:war1
ID: 16936545
Stardotstar, glad the problem is fixed. Thanks for the points.
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