Solved

Outlook Web Access & CRM 3.0

Posted on 2006-06-15
3
1,178 Views
Last Modified: 2013-11-24
Hi

I'm knew to CRM 3 having just installed it for the first tiime on SBS 2003 (which is also new to me) all is working fine and CRM is in the client PC's outlook:-) I notice that it is not in Outlook web access. I did a lot of googling and searching EE but can't find any mention of this. My question is, should OWA have CRM 3 in it? or is that not possible? and if it is possible what do I do to get it in there/what did I do wrong?

Thanks

Steve
0
Comment
Question by:stevendawson
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 74

Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 500 total points
ID: 16919563
No, it's not in OWA.  There are a few ways to access CRM remotely... if a user has a workstation in the Office, then they should use Remote Web Workplace to connect to that PC's desktop. (http://sbsurl.com/rww will give you an overview,  and you can open Help & Support on your SBS and search for Remote Web Workplace).

Another way would be to allow remote access to your CRM 3.0 Web interface.  You would need to open port 5555 on your router (it needs 443 as well, but I'm assuming that's already open for OWA) and then you should be able to access the site via http://<YourServersFQDN>:5555.

Yet another way is to deploy the Outlook Mobile Client for laptops... or depending on what information you want the users to have access to, you could integrate it into your SharePoint Companyweb and then the users can access through Remote Web Workplace or https://<YourServersFQDN>:444.

Jeff
TechSoEasy
0
 
LVL 2

Author Comment

by:stevendawson
ID: 16919858
Thanks Jeff,

That was what I needed to know.

I notice that when I log in as a user remotely I have options of

Read my company e-mai using OWA
Connect to my computer at work
Download Connection Manager
Configure Your Computer to use Outlook via the internet
View Remote Web Workplace Help

is that a screen that is configurable? and would you change that anyway? I guess its worth having OWA in there in case somebody turns off their desktop PC or it crashes so they still have OWA? What do you advise?

Thanks Jeff
 
0
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16925390
It is configurable if you want to hack the registry and modify the page through it's ASP .NET front end.  (What I'm saying here is that it's not 'easily' configurable because the items listed are there or not there based on your selections in running the CEICW).

OWA is there because you might have someone who doesn't have a desktop to go to or perhaps you don't want to grant access to remote desktop.  If you had an additional Terminal Server on your network, you'd see a "Connect to my company's Application Server" link as well.  Also, if you log in as an Administrator you get a completely different menu.

The real question here is who do you want to have access to CRM, and where will they need to access it from?

Jeff
TechSoEasy
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When CRM stops functioning propperly or mysteriously disappears then this is something you should always check. This can be useful when looking at an end users machine or your own machine if you are the end user. It may be fairly obvious to some but…
Read about achieving the basic levels of HRIS security in the workplace.
I've attached the XLSM Excel spreadsheet I used in the video and also text files containing the macros used below. https://filedb.experts-exchange.com/incoming/2017/03_w12/1151775/Permutations.txt https://filedb.experts-exchange.com/incoming/201…
Are you ready to implement Active Directory best practices without reading 300+ pages? You're in luck. In this webinar hosted by Skyport Systems, you gain insight into Microsoft's latest comprehensive guide, with tips on the best and easiest way…
Suggested Courses

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question