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Outlook Web Access & CRM 3.0

Hi

I'm knew to CRM 3 having just installed it for the first tiime on SBS 2003 (which is also new to me) all is working fine and CRM is in the client PC's outlook:-) I notice that it is not in Outlook web access. I did a lot of googling and searching EE but can't find any mention of this. My question is, should OWA have CRM 3 in it? or is that not possible? and if it is possible what do I do to get it in there/what did I do wrong?

Thanks

Steve
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stevendawson
Asked:
stevendawson
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1 Solution
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
No, it's not in OWA.  There are a few ways to access CRM remotely... if a user has a workstation in the Office, then they should use Remote Web Workplace to connect to that PC's desktop. (http://sbsurl.com/rww will give you an overview,  and you can open Help & Support on your SBS and search for Remote Web Workplace).

Another way would be to allow remote access to your CRM 3.0 Web interface.  You would need to open port 5555 on your router (it needs 443 as well, but I'm assuming that's already open for OWA) and then you should be able to access the site via http://<YourServersFQDN>:5555.

Yet another way is to deploy the Outlook Mobile Client for laptops... or depending on what information you want the users to have access to, you could integrate it into your SharePoint Companyweb and then the users can access through Remote Web Workplace or https://<YourServersFQDN>:444.

Jeff
TechSoEasy
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stevendawsonAuthor Commented:
Thanks Jeff,

That was what I needed to know.

I notice that when I log in as a user remotely I have options of

Read my company e-mai using OWA
Connect to my computer at work
Download Connection Manager
Configure Your Computer to use Outlook via the internet
View Remote Web Workplace Help

is that a screen that is configurable? and would you change that anyway? I guess its worth having OWA in there in case somebody turns off their desktop PC or it crashes so they still have OWA? What do you advise?

Thanks Jeff
 
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
It is configurable if you want to hack the registry and modify the page through it's ASP .NET front end.  (What I'm saying here is that it's not 'easily' configurable because the items listed are there or not there based on your selections in running the CEICW).

OWA is there because you might have someone who doesn't have a desktop to go to or perhaps you don't want to grant access to remote desktop.  If you had an additional Terminal Server on your network, you'd see a "Connect to my company's Application Server" link as well.  Also, if you log in as an Administrator you get a completely different menu.

The real question here is who do you want to have access to CRM, and where will they need to access it from?

Jeff
TechSoEasy
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