Solved

Norton AntiVirus Live Update LU1875 consistently fails preventing Live Update to run

Posted on 2006-06-15
5
8,321 Views
Last Modified: 2008-01-09
I have been running Norton AntiVirus Live Update for the past couple of months to get new virus definitions.  However, it failes on update LU1875 everytime forcing me to go through a manual process to update viruses which is a pain.  I have tried going through Norton's recommendations to fix the problem using the following link:

http://service1.symantec.com/support/sharedtech.nsf/docid/2005102616174713?OpenDocument&seg=hho&src=_mi&product=LU&version=3.0&language=english&module=LU&error=1875&build=Symantec

Still, I have the same results which are shown below:

      The following updates have been aborted:
      > Norton AntiVirus Virus Definitions has 1 aborted update(s).
      Reason:
      LU1875: This update failed during its preprocessing welcome text phase


       LiveUpdate session is complete.

I would like to be able to run Live Update again and avoid this recurring problem.  Is anyone able to provide a solution to this problem?  Thanks.
0
Comment
Question by:kbarboza
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
5 Comments
 

Expert Comment

by:ys_2k
ID: 16910759
i would suggest you to download the latest virus pattern and install manually,
http://securityresponse.symantec.com/avcenter/download/pages/US-N95.html


if still cant solved, how about reinstall the norton?
0
 
LVL 97

Accepted Solution

by:
war1 earned 500 total points
ID: 16912261
Greetings, kbarboza !

http://reviews.cnet.com/5208-6132-0.html?forumID=32&threadID=173606&messageID=1937880

Search for hidden files Catalog.LiveSubscribe and MyProfile.UserProfile and delete them. Then reinstall Norton Antivirus. See the details in above link.

Best wishes!
0
 
LVL 97

Expert Comment

by:war1
ID: 16935372
kbarboza,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
0
 

Author Comment

by:kbarboza
ID: 16936151
war1,

Thanks for your help and posted solution.  It took awhile, but using the solution you referred to along with some other research, it appears my problem is finally fixed.  I am still showing an error with Norton CleanSweep now, but my virus definitions have updated.  I just finished working on it this afternoon.  Hopefully the trend continues.  Thanks again.

kbarboza
0
 
LVL 97

Expert Comment

by:war1
ID: 16936315
kbarboza, glad to help!
0

Featured Post

MIM Survival Guide for Service Desk Managers

Major incidents can send mastered service desk processes into disorder. Systems and tools produce the data needed to resolve these incidents, but your challenge is getting that information to the right people fast. Check out the Survival Guide and begin bringing order to chaos.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Healthcare organizations in the United States must adhere to the guidance of both the HIPAA (Health Insurance Portability and Accountability Act) and HITECH (Health Information Technology for Economic and Clinical Health Act) for securing and protec…
This article was originally published on Monitis Blog, you can check it here . If you have responsibility for software in production, I bet you’d like to know more about it. I don’t mean that you’d like an extra peek into the bowels of the sourc…
The viewer will learn how to successfully download and install the SARDU utility on Windows 8, without downloading adware.
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…

729 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question