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Norton AntiVirus Live Update LU1875 consistently fails preventing Live Update to run

I have been running Norton AntiVirus Live Update for the past couple of months to get new virus definitions. However, it failes on update LU1875 everytime forcing me to go through a manual process to update viruses which is a pain. I have tried going through Norton's recommendations to fix the problem using the following link:

http://service1.symantec.com/support/sharedtech.nsf/docid/2005102616174713?OpenDocument&seg=hho&src=_mi&product=LU&version=3.0&language=english&module=LU&error=1875&build=Symantec

Still, I have the same results which are shown below:

The following updates have been aborted:
> Norton AntiVirus Virus Definitions has 1 aborted update(s).
Reason:
LU1875: This update failed during its preprocessing welcome text phase

LiveUpdate session is complete.

I would like to be able to run Live Update again and avoid this recurring problem. Is anyone able to provide a solution to this problem? Thanks.

ys_2k

i would suggest you to download the latest virus pattern and install manually,
http://securityresponse.symantec.com/avcenter/download/pages/US-N95.html

if still cant solved, how about reinstall the norton?

ASKER CERTIFIED SOLUTION

war1

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war1

kbarboza,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1

kbarboza

ASKER

war1,

Thanks for your help and posted solution. It took awhile, but using the solution you referred to along with some other research, it appears my problem is finally fixed. I am still showing an error with Norton CleanSweep now, but my virus definitions have updated. I just finished working on it this afternoon. Hopefully the trend continues. Thanks again.

kbarboza

war1

kbarboza, glad to help!