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Norton AntiVirus Live Update LU1875 consistently fails preventing Live Update to run

Posted on 2006-06-15
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Last Modified: 2008-01-09
I have been running Norton AntiVirus Live Update for the past couple of months to get new virus definitions.  However, it failes on update LU1875 everytime forcing me to go through a manual process to update viruses which is a pain.  I have tried going through Norton's recommendations to fix the problem using the following link:

http://service1.symantec.com/support/sharedtech.nsf/docid/2005102616174713?OpenDocument&seg=hho&src=_mi&product=LU&version=3.0&language=english&module=LU&error=1875&build=Symantec

Still, I have the same results which are shown below:

      The following updates have been aborted:
      > Norton AntiVirus Virus Definitions has 1 aborted update(s).
      Reason:
      LU1875: This update failed during its preprocessing welcome text phase


       LiveUpdate session is complete.

I would like to be able to run Live Update again and avoid this recurring problem.  Is anyone able to provide a solution to this problem?  Thanks.
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Question by:kbarboza
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5 Comments
 

Expert Comment

by:ys_2k
ID: 16910759
i would suggest you to download the latest virus pattern and install manually,
http://securityresponse.symantec.com/avcenter/download/pages/US-N95.html


if still cant solved, how about reinstall the norton?
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LVL 97

Accepted Solution

by:
war1 earned 2000 total points
ID: 16912261
Greetings, kbarboza !

http://reviews.cnet.com/5208-6132-0.html?forumID=32&threadID=173606&messageID=1937880

Search for hidden files Catalog.LiveSubscribe and MyProfile.UserProfile and delete them. Then reinstall Norton Antivirus. See the details in above link.

Best wishes!
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LVL 97

Expert Comment

by:war1
ID: 16935372
kbarboza,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
0
 

Author Comment

by:kbarboza
ID: 16936151
war1,

Thanks for your help and posted solution.  It took awhile, but using the solution you referred to along with some other research, it appears my problem is finally fixed.  I am still showing an error with Norton CleanSweep now, but my virus definitions have updated.  I just finished working on it this afternoon.  Hopefully the trend continues.  Thanks again.

kbarboza
0
 
LVL 97

Expert Comment

by:war1
ID: 16936315
kbarboza, glad to help!
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