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WinFax Pro 10.0.3 will not fax anymore using Laptop's internal modem

Posted on 2006-06-15
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Last Modified: 2008-01-09
I have a Smartlink HSF 56Kb V.90 Internal modem on a Laptop with Win XP SP2. I had installed WinFax Pro V.10.0.3 and used to work fine. A week ago WinFax is not able to send any more faxes with this modem. The problem appears:

1. I set-up the recipients list in WinFax from the Address Book.
2. Make any necessary document attachments to any of the recipients.
3. Initiate send.
4. WinFax opens up the Faxing window.
5. Modem opens the telephone line.
6. Calls the number of the first recipient in the list
7. WinFax displays the message communicating with other fax
8. Then the message "Training" appears
9. My modem hangs up the line for no apparent reason and I get the error:

                                    "WinFax cannot communicate with the modem - Please try powering"

I though WinXp may have to do something with it (all these auto updates) and I used my LapTop's Recovery CD to install the image that was originally shipped with my Laptop in order to have a fresh clean start. I then installed WinFax Pro 10.0.3.... again same error. I have also tried an earlier version of WinFax Pro again nothing.

However when I installed the WinXP Fax service I could send faxes but the recipients list is not so manageable so I really want to make WinFax work. I also do not want to buy an external modem since I move a lot.
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Question by:skapodis
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8 Comments
 

Expert Comment

by:ys_2k
ID: 16910720
would it be possible is your modem's driver cause the problem?

or.. your modem is damaged..

maybe you can try to dial up to internet to test whether the modem is still working or not...

or get another external modem to test it..
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Author Comment

by:skapodis
ID: 16911069
Yes I forgot to mention that the modem connects without any problem to the Internet and as I have previously mentioned the Win XP Fax Service once installed can send faxes using the modem. Only WinFax seems to have trouble sending the fax.
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Expert Comment

by:ys_2k
ID: 16917401
I suspected your windows has automatic updates and it also updated your modem driver too.. so it cause the problem.

u can try as
go to the
control panel>
phone and modem>
Modem tab>
add>
select dont detect my modem>
select "standard modem types">
select "standard 56000 modem">
select the com port
and finish the modem installation.

now the modem is set back to window default modem setting instead of updated window's driver.


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Author Comment

by:skapodis
ID: 16918176
Yes but this would be a valid set-up for a hardware modem. Mine is a soft modem therefor I can not use a native Win XP driver!
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Expert Comment

by:ys_2k
ID: 16927017
how about go to control panel>system>Hardware tab>Device Manager>

Right Click on the particular modem and choose properties> Under the driver tab, check whether can click on the "Rollback Back Driver" back to the previous modem driver..
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Author Comment

by:skapodis
ID: 16927746
I have used the Recovery CD that came with the Laptop and restored all the software (Win XP and all pre-installed software) to it's factory condition. That should have the original installed driver from the manufacturer.
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