Expiring Today—Celebrate National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

WinFax Pro 10.0.3 will not fax anymore using Laptop's internal modem

Posted on 2006-06-15
8
Medium Priority
?
1,067 Views
Last Modified: 2008-01-09
I have a Smartlink HSF 56Kb V.90 Internal modem on a Laptop with Win XP SP2. I had installed WinFax Pro V.10.0.3 and used to work fine. A week ago WinFax is not able to send any more faxes with this modem. The problem appears:

1. I set-up the recipients list in WinFax from the Address Book.
2. Make any necessary document attachments to any of the recipients.
3. Initiate send.
4. WinFax opens up the Faxing window.
5. Modem opens the telephone line.
6. Calls the number of the first recipient in the list
7. WinFax displays the message communicating with other fax
8. Then the message "Training" appears
9. My modem hangs up the line for no apparent reason and I get the error:

                                    "WinFax cannot communicate with the modem - Please try powering"

I though WinXp may have to do something with it (all these auto updates) and I used my LapTop's Recovery CD to install the image that was originally shipped with my Laptop in order to have a fresh clean start. I then installed WinFax Pro 10.0.3.... again same error. I have also tried an earlier version of WinFax Pro again nothing.

However when I installed the WinXP Fax service I could send faxes but the recipients list is not so manageable so I really want to make WinFax work. I also do not want to buy an external modem since I move a lot.
0
Comment
Question by:skapodis
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
8 Comments
 

Expert Comment

by:ys_2k
ID: 16910720
would it be possible is your modem's driver cause the problem?

or.. your modem is damaged..

maybe you can try to dial up to internet to test whether the modem is still working or not...

or get another external modem to test it..
0
 

Author Comment

by:skapodis
ID: 16911069
Yes I forgot to mention that the modem connects without any problem to the Internet and as I have previously mentioned the Win XP Fax Service once installed can send faxes using the modem. Only WinFax seems to have trouble sending the fax.
0
 

Expert Comment

by:ys_2k
ID: 16917401
I suspected your windows has automatic updates and it also updated your modem driver too.. so it cause the problem.

u can try as
go to the
control panel>
phone and modem>
Modem tab>
add>
select dont detect my modem>
select "standard modem types">
select "standard 56000 modem">
select the com port
and finish the modem installation.

now the modem is set back to window default modem setting instead of updated window's driver.


0
Moving data to the cloud? Find out if you’re ready

Before moving to the cloud, it is important to carefully define your db needs, plan for the migration & understand prod. environment. This wp explains how to define what you need from a cloud provider, plan for the migration & what putting a cloud solution into practice entails.

 

Author Comment

by:skapodis
ID: 16918176
Yes but this would be a valid set-up for a hardware modem. Mine is a soft modem therefor I can not use a native Win XP driver!
0
 

Expert Comment

by:ys_2k
ID: 16927017
how about go to control panel>system>Hardware tab>Device Manager>

Right Click on the particular modem and choose properties> Under the driver tab, check whether can click on the "Rollback Back Driver" back to the previous modem driver..
0
 

Author Comment

by:skapodis
ID: 16927746
I have used the Recovery CD that came with the Laptop and restored all the software (Win XP and all pre-installed software) to it's factory condition. That should have the original installed driver from the manufacturer.
0
 
LVL 1

Accepted Solution

by:
DarthMod earned 0 total points
ID: 17160134
PAQed with points refunded (250)

DarthMod
Community Support Moderator
0

Featured Post

Survive A High-Traffic Event with Percona

Your application or website rely on your database to deliver information about products and services to your customers. You can’t afford to have your database lose performance, lose availability or become unresponsive – even for just a few minutes.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Curious about the latest ransomware attack? Check out our timeline of events surrounding the spread of this new virus along with tips on how to mitigate the damage.
One-stop solution for Exchange Administrators to address all MS Exchange Server issues, which is known by the name of Stellar Exchange Toolkit.
Viewers will learn how to use the Hootsuite Dashboard.
Michael from AdRem Software explains how to view the most utilized and worst performing nodes in your network, by accessing the Top Charts view in NetCrunch network monitor (https://www.adremsoft.com/). Top Charts is a view in which you can set seve…

719 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question