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Backup exec 10 error : Access denied to remote agent. Check the login account for the specified device.

Posted on 2006-06-15
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Last Modified: 2010-04-11
An overnight backup has been running fine for the last year. Last night the backup failed when connecting to our SQL server with the error message "Access denied to remote agent. Check the login account for the specified device"

I am not sure why this has happened as I dont thing anyone has messed with the permissions of the share. The backup exec machine is fine as it backed up another server just fine. What could have happened to my sql server.

Please can an expert help me resolve this issue.
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Question by:gpersand
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Expert Comment

by:prashsax
ID: 16913940
What account are you using for Veritas Server.

Is it a part of Domain Admins Group.

The Service Account must be in the Domain admins group to access the machines remotly.

If yes, then login to SQL server and check the local Security Policy.

1. Open the Security Policy of the server, and click on User Rights Assignment.

2. Then open the Access this computer from the network Policy and add the account being used for the backup, or if the account is part of Domain Admins, make sure that group is listed in the Policy editor.


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prashsax earned 2000 total points
ID: 16913961
If nothing works.

Uninstall the Remote Agent from the SQL server.
Re-install it.(From console and not from Terminal Session)


This will fix the problem.
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Author Comment

by:gpersand
ID: 16919009
How do I locally uninstall and reinstall the backup agent from the sql server?
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