?
Solved

Outlook 2000 : do not see contacts when clicking on "To" button

Posted on 2006-06-15
7
Medium Priority
?
391 Views
Last Modified: 2010-04-08
W2K pro
Oulook 2000

I am helping someone who had an email crah yeaterday.  When managed to recover an old PST file and I got them up and working.

Thsi person's email are setup with Exchange views.  So you don't see accounts when you  click on "tools" then "options".  You see "services".

When we right click on the Outlook icon and select propeties, we can go to the Addressing tab.  Unfortunately, we can not select anything from there.  When we click on the down arrow it does NOT show Contacts.

How can I get this back?

0
Comment
Question by:yeller
  • 4
  • 2
7 Comments
 

Author Comment

by:yeller
ID: 16913217
This issue need to be resolved as soon as possible.
So, Any suggestions would be appreciated.
I apologize for my horrible spelling in my earlier post.
0
 

Author Comment

by:yeller
ID: 16913252
How to we point his address book to his Contacts in his Personal Folder?
0
 
LVL 9

Expert Comment

by:AndreDekolta
ID: 16913435
Close Outlook > rename the .OST to .OLD > Restart Outlook.

Andre...
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:yeller
ID: 16913814
I have a PST file.
We do NOT have an Exchange Server.  We have a POP3 server.
Please explain how your solution will fix the problem.

Thank you.
0
 
LVL 18

Expert Comment

by:Karen Falandays
ID: 16914559
Hi yeller, you are going to need to reconfigure the service to internet mail only.
On the Tools menu, click Options, and then click the Mail Services tab.


Click Reconfigure Mail Support.


Select the option you want.
Note   If you change from the Internet Only option to the Corporate or Workgroup option, you will need to add Microsoft Exchange or another mail service to your profile. On the Tools menu, click Services, and then click Add.
Let me know if that helps
kfalandays

0
 

Author Comment

by:yeller
ID: 16919733
kfalandays,

I have a few business clients that have their email configured the same as this user and I can select Contacts as the address book.  Do you have any idea why I am not able to do this with this particular Outlook user.

I appreciate your recommendation to change to Internet Mail Only. This user wants there email to be configured exactly like it was before the crash.

 I was wondering if you know if there are any advantages to configuring a POP3 client to use Exchange views.  As I mentioned above I have several business users that are configured this way (even though they don't use an Exchange server).  So when I select Tools I can select "services", instead of being able to select "e-mail accounts like when Internet Mail only has been configured. Even though there is no Exchange server the configuration is very similar.

Your assistance is very much appreciated.
0
 
LVL 18

Accepted Solution

by:
Karen Falandays earned 2000 total points
ID: 16922485
Hi yeller, here's what to do: Right mouse click on the contacts folder and choose properties. Click the Outlook address book tab, and click to select to use this folder as an outlook adress book. Now it should be available.

I cannot answer why one my like to use the exchange views, but I will investigate, if you like
kfalandays
0

Featured Post

Upgrade your Question Security!

Your question, your audience. Choose who sees your identity—and your question—with question security.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

By default Outlook 2016 displays only one time zone in the Calendar. The following article explains how to display two time zones in one calendar view.
A few solutions to a problem some of us have been having when trying to add Hostgator email accounts to Outlook 2016 (will probably work with Outlook 2013 as well).
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Suggested Courses

621 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question