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Exchange 2003, Public Folder not posting emails as emails, despite hotfix

Posted on 2006-06-15
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Last Modified: 2012-05-05
Hi there!

Recently I started experimenting using mail enabled public folders for certain addresses for our support staff, instead of sharing email boxes.  I've created the public folder, mail enabled it, and granted Owner permissions to our Staff distribution group, as well as configuring email rules for auto replys.  All this works, both internally and externally.  However, after following KB817809 (http://support.microsoft.com/?kbid=817809), and editing the registry as such;

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeIS\<ServerName>\Public-<GUID>
Value name: Incoming defaults to IPM.Note
Value type: DWORD
Value data: 0 or 1 0 (zero) is default (0=false).

The items posted from external addresses still appear as posts and not emails, like they do from internally.  I'm sure this is a simple fix, and probably something I missed, but I was hoping someone had the solution, as I would rather not have to create another distribution list for this to happen.  Thanks!
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Question by:wvrgroup
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LVL 104

Expert Comment

by:Sembee
ID: 16914279
Have you got multiple Exchange servers? Frontend/Backend for example?

Simon.
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Author Comment

by:wvrgroup
ID: 16914620
Nope, just one.
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LVL 104

Expert Comment

by:Sembee
ID: 16914783
Have you cycled the SMTP service since making the change?

I done the change loads of times and it has just worked, but I always do it as part of the build, so the server could be rebooted shortly afterwards.

What happens if you create a new folder?

Simon.
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Author Comment

by:wvrgroup
ID: 16915042
Yup, have tried cycling SMTP service both from services mmc and within the System Manager.
When creating a new folder, the items still show up as posts after sending to them from an external address.
Not sure when I will have time to reboot the entire server though, if that is what you are suggesting, as it is fairly heavily used.
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Accepted Solution

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Sembee earned 50 total points
ID: 16915195
I don't the entire server has to be rebooted, it is the store that has to be cycled round.

Simon.
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Author Comment

by:wvrgroup
ID: 16915240
I will try that tonight Sembee, after all the employees have gone home and the mail has died down.
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Author Comment

by:wvrgroup
ID: 16920215
Thanks Sembee, you were completely correct.  Much appreciated.
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