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Exchange 2000 Server - Events 9175, 1005, MAPIRPC: IS Running - Webmail working - not outlook or Manager

Posted on 2006-06-15
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Last Modified: 2013-12-03
I have a 2000 Exchange Server running on 2000 Server - after MS Patch Tuesday no one can open outlook - says the server is unavailable or down for maintenance.  Even the Exchange Manager app can't touch the stores (mount store area is actually grayed out).

errors in logs point to an inability to use MAPIRPC with the error ecRpcListen.

i have been through dozens of articles - all pointing to security / permissions / Active Directory issues.

We are using exchange through webmail and it works fine - email is flowing in and out.  

isinteg showed all clear and shutdown so i deleted logs and created new - still working.

found systemmailbox account in AD was disabled and forced to "change password on next logon" - i cleared that flag and unchecked disabled - still no good.

Please help.

Denny
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Question by:AuraISTech
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by:mkumar23
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by:AuraISTech
ID: 16916282
Yes, but thanks -

as i mentioned in my post - IS is running (which means SA is too).

I have found the problem and am up and running - but i think the solution is 2 parts - i will be opening a case with Microsoft letting them know this happened.

The server with the problem was set to automatically receive updates - it installed about 8 patches (security updates) early on Wednesday and rebooted itself.  

i uninstalled the only Exchange update (917736) and it did not fix the problem - after going through every tech article i could find at MS and on this forum i only found 1 issue:  the systemmailbox in the AD was disabled - probably caused by one of the security patches - this alone did not fix the problem either.

However, today i uninstalled 917953, 914389, 912442, AND 917736 (which i think is the key to this problem - it messes with RPC (comm to the server)

once all these were removed, systemmailbox AD account reactivated, IS would restart and users could get to exchange server via outlook (and the System Manager could see and touch the stores).

Thanks for you assistance,

Denny
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