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Outlook 2003 crashes when inserting a file

Outlook 2003 on Windows 2000 SP4 crashes when trying to insert a file.  The Browse window appears, but is blank.  Then seconds later, Outlook crashes.  We are able to insert a file by dragging it into the new email.  We have also uninstalled MS06-015 which is suggested in some newsgroups.  it appears to be an issue only when browsing for the file.
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yesplease151
Asked:
yesplease151
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1 Solution
 
AndreDekoltaCommented:
Yes, but have you installed ALL Office 2003 SPs, updates, and patches?

Andre...
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yesplease151Author Commented:
After further testing, this only happens for this one user.  I am trying very hard to NOT have to recreate her profile.
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AndreDekoltaCommented:
Close Outlook > Rename .OST to .OLD Fixed?  If not see...

http://www.experts-exchange.com/Applications/MS_Office/Outlook/Q_21888149.html

Provde points to war1 if second option works.

Andre...
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yesplease151Author Commented:
It was a complicated solution.  

Detect and repair wasn't working because Error 1325 - File name is not a valid short file name error.  I had to do a reinstall twice to get rid of that.  I was then able to do a detect and repair.  Then she had pointers in her registry hive going to an old location that she no longer had access to.  Once all of those were fixed, she was able to attach a file...

All that, just to save a profile!
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AndreDekoltaCommented:
Eeesh!
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PAQ_ManCommented:
PAQed with points refunded (500)

PAQ_Man
Community Support Moderator
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