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Outlook 2003 crashes when inserting a file

Posted on 2006-06-15
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Last Modified: 2008-02-01
Outlook 2003 on Windows 2000 SP4 crashes when trying to insert a file.  The Browse window appears, but is blank.  Then seconds later, Outlook crashes.  We are able to insert a file by dragging it into the new email.  We have also uninstalled MS06-015 which is suggested in some newsgroups.  it appears to be an issue only when browsing for the file.
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Question by:yesplease151
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7 Comments
 
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Expert Comment

by:AndreDekolta
ID: 16914759
Yes, but have you installed ALL Office 2003 SPs, updates, and patches?

Andre...
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Author Comment

by:yesplease151
ID: 16914903
After further testing, this only happens for this one user.  I am trying very hard to NOT have to recreate her profile.
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LVL 9

Expert Comment

by:AndreDekolta
ID: 16915578
Close Outlook > Rename .OST to .OLD Fixed?  If not see...

http://www.experts-exchange.com/Applications/MS_Office/Outlook/Q_21888149.html

Provde points to war1 if second option works.

Andre...
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LVL 4

Author Comment

by:yesplease151
ID: 16916756
It was a complicated solution.  

Detect and repair wasn't working because Error 1325 - File name is not a valid short file name error.  I had to do a reinstall twice to get rid of that.  I was then able to do a detect and repair.  Then she had pointers in her registry hive going to an old location that she no longer had access to.  Once all of those were fixed, she was able to attach a file...

All that, just to save a profile!
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Expert Comment

by:AndreDekolta
ID: 16916772
Eeesh!
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