Unable to send and receive email messages
Posted on 2006-06-15
We have this wierd problem; We recently changed one of our employees's computer and restored her profile. Since then she has been having problems with Outlook (2003 running on win xp) in that she is unable to send and receive emails(There is no error message shown nor does the system freeze, when you hit send and receive, nothing happens. She does have internet connection, her "test settings" succeeds and she does have emails in her inbox). We deleted profiles of other users in that computer and it worked for some time, but today it doesn't!!!!
Here are some miscellaneous details which might be of some help
1. We are able to run windows update but not office update.
2. Another user logged in to that machine yesterday but now it doesn;t work even if I delete all other profiles except hers.
3. We are running on Active Directory.
We shall be thanful to have your diagnostics at your soonest.
Thanks in advance.