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To exchange or no not to Exchange ...........

PC setup: XP Workgroup of 3 PCs using Outlook 2003 Email setup: pop accounts: Multi drop.

Each PC receives on the “info@” account and workers hot desk.

Issue: A client emailed in and two separate workers quoted different prices. Dooh.  
As the info@ is multi dropped by pop.  

Resolve:
The user want a way of flagging emails as read – so everyone else knows its being dealt with.

We may move to a server:
Q does exchange on SBS 2003 take care of this?

One person said - they could create a folder and move the email to a "in progress folder" but I think they would have to
 go to everyones email and flag it or move it.

Im not well up on exchange so does anyone have any ideas.  

Are these users looking for an easy fix to their lack of organization?
Would it be easier for the "owner" of a quote to email everyone in the group and stay with a multi drop workgroup?

Preference is to stay with workgroup and avoid the expense.
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Asked:
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1 Solution
 
Lee W, MVPTechnology and Business Process AdvisorCommented:
I'm a big fan of servers and for Small Businesses, SBS is fine, especially where there's no onsite tech staff.

As for the mailbox, I would create a public folder and have the info mail sent to the public folder.  Then staff can respond to the mail from there.  If a message is not "new" then don't do a quote.
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