Solved

To exchange or no not to Exchange ...........

Posted on 2006-06-15
3
169 Views
Last Modified: 2010-04-08
PC setup: XP Workgroup of 3 PCs using Outlook 2003 Email setup: pop accounts: Multi drop.

Each PC receives on the “info@” account and workers hot desk.

Issue: A client emailed in and two separate workers quoted different prices. Dooh.  
As the info@ is multi dropped by pop.  

Resolve:
The user want a way of flagging emails as read – so everyone else knows its being dealt with.

We may move to a server:
Q does exchange on SBS 2003 take care of this?

One person said - they could create a folder and move the email to a "in progress folder" but I think they would have to
 go to everyones email and flag it or move it.

Im not well up on exchange so does anyone have any ideas.  

Are these users looking for an easy fix to their lack of organization?
Would it be easier for the "owner" of a quote to email everyone in the group and stay with a multi drop workgroup?

Preference is to stay with workgroup and avoid the expense.
0
Comment
Question by:worded
3 Comments
 
LVL 95

Accepted Solution

by:
Lee W, MVP earned 500 total points
Comment Utility
I'm a big fan of servers and for Small Businesses, SBS is fine, especially where there's no onsite tech staff.

As for the mailbox, I would create a public folder and have the info mail sent to the public folder.  Then staff can respond to the mail from there.  If a message is not "new" then don't do a quote.
0

Featured Post

What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
outlook, calendar 3 28
Wierd issue with missing "FROM" field in Outlook. 7 59
calendar, outlook 2 37
IMAP folders 4 30
Granting full access permission allows users to access mailboxes present in their database. By giving full access permission one can open and read the content of any mailbox but cannot send emails from that mailbox.
Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now