asked on

Automatic Send Receive, notification.

Our environment is Windows XP SP2, Office 2003 SP2.

In our office, when an email is sent, it shows up in the recipients inbox immediately, and the notification works immediately. I have one user that this quit working. They do not see new email, and are not notified, unless they click around in Outlook first, like re-opening the inbox folder or something.

Any ideas?
Thanks

ASKER CERTIFIED SOLUTION

AndreDekolta

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war1

Greetings, ixoni !

You are talking from the recipients' end. Are the sender and recipients in the same office environment? Are the emails successfully send? Copy in sender Sent folder? Error message?

1. Register an important send/receive library file. Go to Start > Run and type regsvr32 inetcomm.dll

2. Check if antivirus email check is slowing sending and receiving. Disable it.

3. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min

4. Check if outgoing mail server authentication is required. Select that option in account settings and use same settings as incoming server

5. Your ISP may be blocking port 25. Try using alternate port 587.

6. If the problem is only with one user, create a new Outlook profile for the user.

7. Check with email provider Tech Support to determine if server is having trouble.

8. See this troubleshooter for not sending
http://www.slipstick.com/problems/nosend.htm

Best wishes!

ixoni

ASKER

Fixed!

Thanks

AndreDekolta

Cool! Sometimes the smallest hammer works best.

Andre...