VNC connection from USA to Korea

Posted on 2006-06-15
Last Modified: 2008-02-26

We have a customer in Korea that has previously allowed us VNC connections from our site.  It recently stopped working.  They swear that the ports are open on their side, and they can VNC from home to this office site.
We are able to VNC to other remote sites just find.
For this host, they do have ping turned off.

What other things can we do to trouble shoot this.
A traceroute to their site end like this (I omitted our & their IP addresses for now):

5 (  5.256 ms  5.136 ms  5.348 ms
 6 (  6.406 ms  6.963 ms  6.943 ms
 7 (  7.088 ms  7.160 ms  7.188 ms
 8 (  7.273 ms  6.708 ms  6.546 ms
 9 (  6.953 ms  7.053 ms  6.819 ms
10 (  20.033 ms  20.421 ms  20.560 ms
11 (  20.242 ms  20.357 ms  20.307 ms
12 (  177.250 ms  179.006 ms  177.251 ms
13 (  161.361 ms  161.961 ms  162.084 ms
14 (  160.945 ms  163.932 ms  161.133 ms
15  * * *
16 (  236.954 ms  247.492 ms  302.503 ms
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
Question by:bjmorse
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
LVL 51

Accepted Solution

Netman66 earned 500 total points
ID: 16916788

Featured Post

Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The HP utility "HP Lights-Out Online Configuration Utility for Windows Server 2003/2008" could be of great use when it comes to remotely configure a HP servers ILO WITHOUT rebooting the server. We would only need to create and run scripts using thi…
Setting up a Microsoft WSUS update system is free relatively speaking if you have hard disk space and processor capacity.   However, WSUS can be a blessing and a curse. For example, there is nothing worse than approving updates and they just have…
In this video, viewers will be given step by step instructions on adjusting mouse, pointer and cursor visibility in Microsoft Windows 10. The video seeks to educate those who are struggling with the new Windows 10 Graphical User Interface. Change Cu…
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question