VNC connection from USA to Korea

Posted on 2006-06-15
Last Modified: 2008-02-26

We have a customer in Korea that has previously allowed us VNC connections from our site.  It recently stopped working.  They swear that the ports are open on their side, and they can VNC from home to this office site.
We are able to VNC to other remote sites just find.
For this host, they do have ping turned off.

What other things can we do to trouble shoot this.
A traceroute to their site end like this (I omitted our & their IP addresses for now):

5 (  5.256 ms  5.136 ms  5.348 ms
 6 (  6.406 ms  6.963 ms  6.943 ms
 7 (  7.088 ms  7.160 ms  7.188 ms
 8 (  7.273 ms  6.708 ms  6.546 ms
 9 (  6.953 ms  7.053 ms  6.819 ms
10 (  20.033 ms  20.421 ms  20.560 ms
11 (  20.242 ms  20.357 ms  20.307 ms
12 (  177.250 ms  179.006 ms  177.251 ms
13 (  161.361 ms  161.961 ms  162.084 ms
14 (  160.945 ms  163.932 ms  161.133 ms
15  * * *
16 (  236.954 ms  247.492 ms  302.503 ms
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
Question by:bjmorse
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
LVL 51

Accepted Solution

Netman66 earned 500 total points
ID: 16916788

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Scenerio: You have a server running Server 2003 and have applied a retail pack of Terminal Server Licenses.  You want to change servers or your server has crashed and you need to reapply the Terminal Server Licenses. When you enter the 16-digit lic…
I've always wanted to allow a user to have a printer no matter where they login. The steps below will show you how to achieve just that. In this Article I'll show how to deploy printers automatically with group policy and then using security fil…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question