I have seen RealVNC questions, but haven't found the 'right' answer for me.
I am trying to train someone and need to get into her machine. We are running through a company VPN.
I can connect to her machine, (after Password Authentication). On her side (she can see me moving the mouse). All I see is a black screen and a small box for the mouse.
On her machine we are running RealVNC as a Service, as well as on my Machine.
Does anyone have knowledge of a fix for this, or what the real problem is?