RealVNC Windows XP 2003 to Windows 97 Black Screen with Connection

I have seen RealVNC questions, but haven't found the 'right' answer for me.
I am trying to train someone and need to get into her machine. We are running through a company VPN.
I can connect to her machine, (after Password Authentication).  On her side (she can see me moving the mouse).  All I see is a black screen and a small box for the mouse.
On her machine we are running RealVNC as a Service, as well as on my Machine.  

Does anyone have knowledge of a fix for this, or what the real problem is?
blueflame442Asked:
Who is Participating?
 
Jay_Jay70Connect With a Mentor Commented:
vnc sucks big time over WAN...... use something like radmin instead
http://www.famatech.com/

much more designed for WAN links, i have the problem with tight VNC frequently

0
 
blueflame442Author Commented:
I need to add that this is through a VPN Tunnel.  RealVNC is what I was given to use, but we do not have the answer to this.  Our local network is on the form of 10.0.0.###.  Mine is Static in the office, but non-static out of the office.  The Windows machine I am attempting to view is out of the office, but connect through the VPN tunnel.
0
 
blueflame442Author Commented:
We also need to be able to both have 'control' and views of the screen.
0
Cloud Class® Course: C++ 11 Fundamentals

This course will introduce you to C++ 11 and teach you about syntax fundamentals.

 
Jay_Jay70Commented:
hmm i just thought i would chuck in two cents as i am rapidly moving away from VNC
0
 
blueflame442Author Commented:
np will the radmin let us both see and do the screen?
0
 
Jay_Jay70Commented:
yes, along with every other capability you could possible imagine, remote regsitry, service control, file transfer etc, you can even lock the remote keyboard and mouse so no interference!
0
 
blueflame442Author Commented:
I have to check with my administrator to see if I can try it.  Reading the features, I didn't really see if it allows myself and the user on the other end to share....
0
 
Jay_Jay70Commented:
you mean mirror? so both can see whats going on? you can, its VNC on crack.....
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.