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RealVNC Windows XP 2003 to Windows 97 Black Screen with Connection

I have seen RealVNC questions, but haven't found the 'right' answer for me.
I am trying to train someone and need to get into her machine. We are running through a company VPN.
I can connect to her machine, (after Password Authentication). On her side (she can see me moving the mouse). All I see is a black screen and a small box for the mouse.
On her machine we are running RealVNC as a Service, as well as on my Machine.

Does anyone have knowledge of a fix for this, or what the real problem is?

ASKER CERTIFIED SOLUTION

Jay_Jay70

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blueflame442

ASKER

I need to add that this is through a VPN Tunnel. RealVNC is what I was given to use, but we do not have the answer to this. Our local network is on the form of 10.0.0.###. Mine is Static in the office, but non-static out of the office. The Windows machine I am attempting to view is out of the office, but connect through the VPN tunnel.

blueflame442

ASKER

We also need to be able to both have 'control' and views of the screen.

Jay_Jay70

hmm i just thought i would chuck in two cents as i am rapidly moving away from VNC

blueflame442

ASKER

np will the radmin let us both see and do the screen?

Jay_Jay70

yes, along with every other capability you could possible imagine, remote regsitry, service control, file transfer etc, you can even lock the remote keyboard and mouse so no interference!

blueflame442

ASKER

I have to check with my administrator to see if I can try it. Reading the features, I didn't really see if it allows myself and the user on the other end to share....

Jay_Jay70

you mean mirror? so both can see whats going on? you can, its VNC on crack.....