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RealVNC Windows XP 2003 to Windows 97 Black Screen with Connection

Posted on 2006-06-15
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Last Modified: 2008-03-17
I have seen RealVNC questions, but haven't found the 'right' answer for me.
I am trying to train someone and need to get into her machine. We are running through a company VPN.
I can connect to her machine, (after Password Authentication).  On her side (she can see me moving the mouse).  All I see is a black screen and a small box for the mouse.
On her machine we are running RealVNC as a Service, as well as on my Machine.  

Does anyone have knowledge of a fix for this, or what the real problem is?
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Question by:blueflame442
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Jay_Jay70 earned 500 total points
ID: 16917512
vnc sucks big time over WAN...... use something like radmin instead
http://www.famatech.com/

much more designed for WAN links, i have the problem with tight VNC frequently

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Author Comment

by:blueflame442
ID: 16917849
I need to add that this is through a VPN Tunnel.  RealVNC is what I was given to use, but we do not have the answer to this.  Our local network is on the form of 10.0.0.###.  Mine is Static in the office, but non-static out of the office.  The Windows machine I am attempting to view is out of the office, but connect through the VPN tunnel.
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Author Comment

by:blueflame442
ID: 16917854
We also need to be able to both have 'control' and views of the screen.
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Expert Comment

by:Jay_Jay70
ID: 16917868
hmm i just thought i would chuck in two cents as i am rapidly moving away from VNC
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Author Comment

by:blueflame442
ID: 16923288
np will the radmin let us both see and do the screen?
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Expert Comment

by:Jay_Jay70
ID: 16925221
yes, along with every other capability you could possible imagine, remote regsitry, service control, file transfer etc, you can even lock the remote keyboard and mouse so no interference!
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Author Comment

by:blueflame442
ID: 16935649
I have to check with my administrator to see if I can try it.  Reading the features, I didn't really see if it allows myself and the user on the other end to share....
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Expert Comment

by:Jay_Jay70
ID: 16938603
you mean mirror? so both can see whats going on? you can, its VNC on crack.....
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