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'Service Unavailable' after i install WSUS

I've just installed WSUS on Windows Server 2003 with SP1 and the install seemed to go according to plan but now when i try starting it, all i get is 'Service Unavailable' all the time ??!

Does the server need to be a DC or a member server or what else am i missing here ?

Any help appreciated. Cheers
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pbgormley
Asked:
pbgormley
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1 Solution
 
ansh_guptaCommented:
CAn you let us know whats ther in the event viewer. Service unavailable means that the service program for wsus is not started. look for any automatic service in the services.msc which is not started. let me know the eventvwr
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pbgormleyAuthor Commented:
Hi, the only errors i can see related to WSUS & IIS are

"A process serving application pool 'WsusPool' terminated unexpectedly. The process id was '2432'. The process exit code was '0xffffffff'."

"Application pool 'WsusPool' is being automatically disabled due to a series of failures in the process(es) serving that application pool."

Cheers
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ansh_guptaCommented:
K it means that the application pool is crashing due to some access reasons and thats why we are not able to access the wsus.

DO this. GO to iis console and expand the application pools and in there click on identity ttab. There you will find that its using Network service,. CHange it to system or local system account..

Regards,
Ansh
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pbgormleyAuthor Commented:
Thank you for the quick reply Ansh but that did not work either - still says 'Service Unavailable' ??
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ansh_guptaCommented:
I think what happens is that when you start the application pool and try to browse the wsus admin website, some acception happens in the app most probably due to some access reasons as per the error message. now you are saying this is not helping. ok in that case lets enable security auditing. Its not part of the domain right? Assuming that lets open secpol.msc and go to local policies and auditing and enable everything for success and failures. then start the application pool and try to browse the website. You should get really helpful info in the security logs then and there. Let me know interesting failure audits.
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ansh_guptaCommented:
I would love to resolve this aSAP
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ansh_guptaCommented:
Also if you could paste some of the recent logs from file %windir%\system32\logfiles\httperr\httperr.log
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pbgormleyAuthor Commented:
Hi, I've had to go off-site on a call out, I'll respond ASAP, Thanks
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Netman66Commented:
Was IIS installed?  Did you Select Application Server when you installed IIS?

There are a number of things that can cause this - ASP may not be initialize to the site, etc.


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pbgormleyAuthor Commented:
Yeah IIS is installed and from memory I selected Application Server - how can i verify this ?

Thanks netman
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pbgormleyAuthor Commented:
Hi, ok so i got a bit further and I can almost get to it, when i say almost, its now asking for a username/password ?!?! Is their a default for this or a way of changing it ?? ive tried all the username/passwords i would use and none of them work !!
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ansh_guptaCommented:
SO you wanna say that the website is running but not accessible as its asking for a password??
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pbgormleyAuthor Commented:
yes, its running now but asking for username/password, i didnt set one ?!?
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ansh_guptaCommented:
Can you check me what kind of authentication is set on the website. Like rightclick the webste select properties and click on directory sec. Now tell me what all is selected.

Also please let me know whether this webserver is part of a domain or not. And what is the hostheader value(if any) on the website(again in the properties)

Waiting
Ansh
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pbgormleyAuthor Commented:
Its not part of our Domain and the Authentication is set to 'Integreated Windows Authentication'
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ansh_guptaCommented:
FIrst of all check the internet explorer "security" properties ie tools>internet options>advance and then security. Make sure that enable integrated windows authentication is checked. And close and reopne the browser and try to access it. If it ask for user name and password again then go to the website properties and check the basic authentication as well. And then whenever it ask for user name and password enter computername\username and password.
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pbgormleyAuthor Commented:
Did all that & still nothing :(
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ansh_guptaCommented:
what happens exactly?
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pbgormleyAuthor Commented:
still cant log in ! im going to uninstall & reinstall WSUS to see if that works
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ansh_guptaCommented:
array.. no.. wait.. let me know how exactly the symptom happens.. you launch ie to browse the website and then what happens?
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Netman66Commented:
OK..I have to step in.

What website are you referring to?

There is nothing you can connect to with a web browser other than the WSUS Admin pages.

http://servername/wsusadmin/  << this site will always prompt for credentials unless you're at the console and have uninstalled IE Enhanced Security.

There is no client-side website that can be opened via a browser - it's done by the Windows Update Client.

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pbgormleyAuthor Commented:
Im referring to the WSUS Admin from Program Files->Admin Tools....
Each time i try to access it, i get prompted for a username & password of which i didnt set, every password i try doesnt work, realising confused at this stage ??

any help appreciated, cheers
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Netman66Commented:
The Admin account should work:

domain\Administrator
password

If you want this to go away, go into Control Panel>Add/Remove>Windows Components and uncheck the IE Enhanced Security installation.

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