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exchange 2003, still unable to create/access any new mail boxes yet AD says they exist in the store?

Posted on 2006-06-16
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Last Modified: 2010-03-06
I have seen this question posted before, but the solution did not help, basically when i create any additional users and their associated mailboxs, AD acknowedges that the users have been created in the mailbox store under 'Exchange general' but the email address tab shows no SMTP address or x 400 address, also system manager has no record of that mailbox ever being created! and as such the outlook client does not resolve the name at all, i have rebooted the exchange 2003 server a few times and tried various test users in different OU's etc but no results, i then try and move one of these test users to a member exchange 2000 server and get the following error xml error


 <?xml version="1.0" encoding="unicode" ?>
- <taskWizardRun taskName="Move Mailbox" dcName="MAILSERVER2003" buildNumber="7638" runningAs="administrator@oni.co.uk">
  <timespan startTime="2006-06-16 09:59:24.698" milliseconds="329" />
- <moveMailbox mixedMode="true" maxBadItems="0">
- <destination>
  <database>/dc=uk/dc=co/dc=oni/cn=Configuration/cn=Services/cn=Microsoft Exchange/cn=ONI/cn=Administrative Groups/cn=First Administrative Group/cn=Servers/cn=MAILSERVER2/cn=InformationStore/cn=First Storage Group/cn=Mailbox Store (MAILSERVER2)</database>
  </destination>
  </moveMailbox>
  <taskSummary errorCount="1" completedCount="0" warningCount="0" errorCode="0x00000000" />
- <items>
- <item adsPath="LDAP://mailserver2003.oni.co.uk/CN=testmail3 testmail3,OU=test,DC=oni,DC=co,DC=uk" class="user">
  <progress code="0" milliseconds="329">Opening source mailbox.</progress>
- <summary isWarning="false" errorCode="0xc1050000">
  The information store could not be opened. The MAPI provider failed. MAPI 1.0 ID no: 8004011d-0289-00000000
- <details>
- <source>
  <database>/dc=uk/dc=co/dc=oni/cn=Configuration/cn=Services/cn=Microsoft Exchange/cn=ONI/cn=Administrative Groups/cn=First Administrative Group/cn=Servers/cn=MAILSERVER2003/cn=InformationStore/cn=First Storage Group/cn=Mailbox Store (MAILSERVER2003)</database>
  </source>
  </details>
  </summary>
  </item>
  </items>
  </taskWizardRun>


I have installed exchange 2003 service pack 2 and we are using corporate xda's to access this server so i cannot uninstall sp2 and  install service pack 1 as suggested in the prior fix, any help would be really appreciated.
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Question by:richcognito
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11 Comments
 
LVL 35

Expert Comment

by:rakeshmiglani
ID: 16918847
the issue that you are facing is that RUS is not stamping the new accounts. check your application log on the exchange server for any errors
0
 
LVL 29

Expert Comment

by:mass2612
ID: 16918933
Hi,

As above. RUS is the problem. RUS stamps the account initially if RUS doesn't work nothing will.

http://support.microsoft.com/?kbid=822794

http://msexchangeteam.com/search/SearchResults.aspx?q=rus - this is probably the best info I've found on RUS.

0
 

Author Comment

by:richcognito
ID: 16918953

Hi there, tried forcing the RUS service and  the only error i am getting in the event log in the trail of moving the user is

Event Type:      Error
Event Source:      MSExchangeIS
Event Category:      General
Event ID:      9562
Date:            16/06/2006
Time:            09:59:25
User:            N/A
Computer:      MAILSERVER2003
Description:
Failed to read attribute msExchUserAccountControl from Active Directory for /o=ONI/ou=First Administrative Group/cn=Recipients/cn=testmail3.

For more information, click http://www.microsoft.com/contentredirect.asp.


also we have had a consistent error about the offline address list every 24 hours

Event Type:      Error
Event Source:      MSExchangeSA
Event Category:      OAL Generator
Event ID:      9344
Date:            15/06/2006
Time:            07:12:41
User:            N/A
Computer:      MAILSERVER2003
Description:
OALGen could not find the address list with the Active Directory object GUID of '/guid=99259DEA3D15B14EA02C038AC196611B' in the list of available address lists.  Please check the offline address list configuration object.
- Default Offline Address List

For more information, click http://www.microsoft.com/contentredirect.asp.


 and

Event Type:      Error
Event Source:      MSExchangeSA
Event Category:      OAL Generator
Event ID:      9334
Date:            15/06/2006
Time:            07:12:41
User:            N/A
Computer:      MAILSERVER2003
Description:
OALGen encountered error 8004010f while initializing the offline address list generation process. No offline address lists have been generated. Please check the event log for more information.
- Default Offline Address List

For more information, click http://www.microsoft.com/contentredirect.asp


have tried microsoft fixes but no results either


0
 

Author Comment

by:richcognito
ID: 16918963
thanks will have a look at the links and do some troubleshooting on the RUS etc
0
 
LVL 35

Expert Comment

by:rakeshmiglani
ID: 16918969
right click on the recipient's container in Exchange system manager and then click on recipient update service. on the right hand side you would see "recipient update service (your domain)" right click on it and click on update now and then check the appliation log
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LVL 35

Expert Comment

by:rakeshmiglani
ID: 16918978
Also check the following

Troubleshooting the Recipient Update Service in Exchange Server 2003 and Exchange 2000 Server
http://support.microsoft.com/kb/288807/en-us

Exchange Recipient Update Service does not stamp proxy addresses in Exchange 2000 Server and in Exchange Server 2003
http://support.microsoft.com/kb/286356/en-us
0
 
LVL 29

Expert Comment

by:mass2612
ID: 16919443
Have you attempted to re-build the RUS via ESM? Right click each RUS policy and select re-build. Be careful though in a large environment re-building the RUS policies could take a long time.

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LVL 5

Expert Comment

by:Amitspeedstar
ID: 16919512

If u have done something with ur group policy i mean modified or deleted something then try to run the Policytest utility that is found on the Exchange CD-ROM in the Support\Utils\i386 folder.

if the test verifies then go to the below article on technet

http://support.microsoft.com/kb/316709/en-us

I think that this can be one of the causes for recieving the error code that is there is ur above explanation .



Amit.
0
 

Author Comment

by:richcognito
ID: 17106740


Hiya all



Many thanks for all your input and suggestions on the issue i am having, i have followed all the links and suggestions closesly and have not come up with any resolutions or ways forward, however, in a loose loose situation like this I thought.... might aswell just start again by reinstalling exhange etc, so i upgraded a member exchange 2000 server to exchange 2003, which was the original mailserver before the migration to exchange 2003, and created a test account on that upgraded server to see what happens and whaaahey......got a valid mailbox pertaining to the user i just created....so just to reiterate the Whaahey....i managed to create a vaild user/mailbox on the problematic server too! so today is a happy day........not sure what the exact fix was but the fact the this server i just upgraded had all the Operations Master Roles on it and the exchange 2003 upgrade probably kicked RUS into life! im not a details type a guy, i just like to see it working and then blag something relevantly Technical to the Manager who doesnt care either as long as his mailbox is ok in the first place.....


Cheers
Rich
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ID: 17309811
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