Helpdesk setup
Hello Experts,
I am starting a new job soon on the helpdesk.
its a startup little company so the helpdesk will be starting from scratch.
Can anyone give me any tips or advice on setting up procedures, putting processes in place etc
They have an incident tracking tool purchase so that done.
I really would appreciate any advice you can give.
Thanks in Advance.
I am starting a new job soon on the helpdesk.
its a startup little company so the helpdesk will be starting from scratch.
Can anyone give me any tips or advice on setting up procedures, putting processes in place etc
They have an incident tracking tool purchase so that done.
I really would appreciate any advice you can give.
Thanks in Advance.
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Thank you all so much for you help and advise it has been a great help !!!
I really appreciate all the advice.
I guess the key things here are to set the boundaries as to what the SLA's will be
Document everything. Put Policys in place.
Setup a knowledge base...but the way i couldnt find anything on Folio Views ?
Again thank you all !!!
Angela