Solved

Can't access Exchange mailbox after re-enabling a user account

Posted on 2006-06-16
9
1,850 Views
Last Modified: 2006-11-18
I disabled a user account this AM, and after re-enabling it we are not able to access their exchange data.  

We are using Exchange 2003 and active directory.  The user is able to log on and perform all network functions as expected, however when he attempts to access his email, he receives a message that he does not have permissions.  If I attempt to send him an email, it is returned as undeliverable (delivery refused), and if I attempt to access his email as an administrator, I receive the message "The set of folders could not be opened".

Please, help me get this email back online!

Thanks,

Tom
0
Comment
Question by:TWFarrington
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
  • 2
  • +1
9 Comments
 
LVL 1

Assisted Solution

by:Matt Pessolano
Matt Pessolano earned 100 total points
ID: 16919734
when you open the system manager do you see his user with a red x on it under the mailbox portion?  
0
 
LVL 29

Accepted Solution

by:
mass2612 earned 400 total points
ID: 16919751
How long has it been since you re-enabled the user? It could take a few hours for replication to update between the AD and Exchange. Give it some time and it should be fine.
0
 
LVL 1

Expert Comment

by:Matt Pessolano
ID: 16919770
I agree with mass2612..I had the same problem and it took a while for replication
0
Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 

Author Comment

by:TWFarrington
ID: 16919819
dfschneider6673  - No, there is no red x.  He is able to log onto the network and access network resources.

mass2612 - It has been about 40 minutes since I re-enabled his account. We are a small office (22 users) and only two servers ... do you think it will really take a few hours?  Time is somewhat of an issue for us as I am leaving this PM for a week, and if waiting will result in a fix then I am OK with waiting, but if I am going to need to do a restore or call for assistance, I want to get the ball rolling.  This of course would only happen the day that I leave, right!? :-)

Thanks,

Tom

0
 
LVL 35

Expert Comment

by:rakeshmiglani
ID: 16919936
you are facing the issue that is mentioned in the following KB

http://support.microsoft.com/kb/319047/en-us

check the permissions on the account using the steps mentioned in the article
0
 
LVL 29

Expert Comment

by:mass2612
ID: 16919957
Hi Tom,

I've seen this many times. If you are recieving no other errors then it should replicate and resolve itself in the end. Did you check the ESM as dfschneider6673 suggested?

If there is a red X then the mailbox is no longer linked to the AD user account object but this should have only occured if the account was deleted. If this has occured then you need to manually re-connect the mailbox to the newly created AD account.

You could ry running the RUS update via ESM as this may speed up the process but I normally just let it replicate itself.
0
 
LVL 29

Expert Comment

by:mass2612
ID: 16919963
Sorry its late here and I didn't read your post properly.
0
 

Author Comment

by:TWFarrington
ID: 16920054
rakeshmiglani - Thanks.  Your article refers really only to a circumstance where an account is disabled, and you want to receive email.  One of their "fixes" was to re-enable the account, which has already been done but we still are not able to receive email, or access the mailbox.  

mass2612 - Thanks for the reply anyway.
0
 

Author Comment

by:TWFarrington
ID: 16920168
Thanks all ... you were right on ... it was only time.  
0

Featured Post

PeopleSoft Has Never Been Easier

PeopleSoft Adoption Made Smooth & Simple!

On-The-Job Training Is made Intuitive & Easy With WalkMe's On-Screen Guidance Tool.  Claim Your Free WalkMe Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
exchange 2010 Dag failed 3 67
Cannot send/receive after Exchange 2013 Migration 11 65
Exchange 2016 4 64
Multiple Calendars on iOS devices? 9 43
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question