Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Arcserve 11 freezes backup not working

Posted on 2006-06-16
7
Medium Priority
?
1,450 Views
Last Modified: 2007-12-19
Hello,

I am working for a client that has ARCserve 11.1 running on a Windows 2000 server Service pack 4 box. Everything had been running fine but it seems as if the application or database has become corrupt.

We can enter the GUI of the application fine but if i try to modify a job the application freezes and we have to shut it down in task manager.

If we click on other items in GUI it will freeze as well, such as trying to click on the database icon.

Any help would be greatly appreciated.

Thanks,
0
Comment
Question by:dolphan2013
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 22

Expert Comment

by:dovidmichel
ID: 16920129
close the ARCserve Manager and stop all the services
move the database directory to another location
install ARCserve on another system
copy this blank database into the now empty database directoy on the production server
bring up ARCserve and test it

if it works you have a database problem and you can leave it as is, put the old one back and repair or initialize as you see fit

the above of course only applies if the default database is used, if the database is SQL then it does not apply

If it does not help then try installing the ARCserve SP2
http://supportconnectw.ca.com/public/storage/downloads/nt/111/basb111-patchmenu.asp
installing it regardless would be a good idea.

All else fails uninstall reinstall

database can be saved by the above method, and so can the jobs by saving the 00000001.QSD directory.



0
 

Author Comment

by:dolphan2013
ID: 16965198
Hello, What i had found elsewhere was to delete for m the database fodler all files that start with "r" and delete the queue folder. That kept the progrma from hanging but now when i run a backup i get an error that says: "unable to add job to database" . The backup runs but this error is in the log and even though the data is on the tape there is no record in the database.

Any thoughts?
0
 
LVL 22

Accepted Solution

by:
dovidmichel earned 2000 total points
ID: 16972276
It sounds like a database problem.

The "R" files are change files and can become corrupted. When not present the Database Engine will recreate them when it starts up. So that does not effect the database itself. For that you can either initialize or run the command line utilities (see readme in ARCserve directory and docs on supportconnect). The quick route is to just initialize.

If you want to first verify it is a database problem then follow the steps given above.
0
Get free NFR key for Veeam Availability Suite 9.5

Veeam is happy to provide a free NFR license (1 year, 2 sockets) to all certified IT Pros. The license allows for the non-production use of Veeam Availability Suite v9.5 in your home lab, without any feature limitations. It works for both VMware and Hyper-V environments

 

Author Comment

by:dolphan2013
ID: 16972283
Thanks very much I will be back at that client next week and will give it a shot.
0
 
LVL 22

Expert Comment

by:dovidmichel
ID: 16972396
Since this is for a client forget about the command line utilities if you have a large database say in the 3 to 5gb range they can take days to run.
0
 

Author Comment

by:dolphan2013
ID: 16972411
ok thanks  I will be in touch next week.
0
 

Author Comment

by:dolphan2013
ID: 17017803
Thanks for your help! Initialize seemd to do the trick.

Regards!
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A look at what happened in the Verizon cloud breach.
Article by: evilrix
Looking for a way to avoid searching through large data sets for data that doesn't exist? A Bloom Filter might be what you need. This data structure is a probabilistic filter that allows you to avoid unnecessary searches when you know the data defin…
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…
Suggested Courses

604 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question