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Arcserve 11 freezes backup not working

Posted on 2006-06-16
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Last Modified: 2007-12-19
Hello,

I am working for a client that has ARCserve 11.1 running on a Windows 2000 server Service pack 4 box. Everything had been running fine but it seems as if the application or database has become corrupt.

We can enter the GUI of the application fine but if i try to modify a job the application freezes and we have to shut it down in task manager.

If we click on other items in GUI it will freeze as well, such as trying to click on the database icon.

Any help would be greatly appreciated.

Thanks,
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Question by:dolphan2013
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7 Comments
 
LVL 22

Expert Comment

by:dovidmichel
ID: 16920129
close the ARCserve Manager and stop all the services
move the database directory to another location
install ARCserve on another system
copy this blank database into the now empty database directoy on the production server
bring up ARCserve and test it

if it works you have a database problem and you can leave it as is, put the old one back and repair or initialize as you see fit

the above of course only applies if the default database is used, if the database is SQL then it does not apply

If it does not help then try installing the ARCserve SP2
http://supportconnectw.ca.com/public/storage/downloads/nt/111/basb111-patchmenu.asp
installing it regardless would be a good idea.

All else fails uninstall reinstall

database can be saved by the above method, and so can the jobs by saving the 00000001.QSD directory.



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Author Comment

by:dolphan2013
ID: 16965198
Hello, What i had found elsewhere was to delete for m the database fodler all files that start with "r" and delete the queue folder. That kept the progrma from hanging but now when i run a backup i get an error that says: "unable to add job to database" . The backup runs but this error is in the log and even though the data is on the tape there is no record in the database.

Any thoughts?
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LVL 22

Accepted Solution

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dovidmichel earned 500 total points
ID: 16972276
It sounds like a database problem.

The "R" files are change files and can become corrupted. When not present the Database Engine will recreate them when it starts up. So that does not effect the database itself. For that you can either initialize or run the command line utilities (see readme in ARCserve directory and docs on supportconnect). The quick route is to just initialize.

If you want to first verify it is a database problem then follow the steps given above.
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Author Comment

by:dolphan2013
ID: 16972283
Thanks very much I will be back at that client next week and will give it a shot.
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LVL 22

Expert Comment

by:dovidmichel
ID: 16972396
Since this is for a client forget about the command line utilities if you have a large database say in the 3 to 5gb range they can take days to run.
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Author Comment

by:dolphan2013
ID: 16972411
ok thanks  I will be in touch next week.
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Author Comment

by:dolphan2013
ID: 17017803
Thanks for your help! Initialize seemd to do the trick.

Regards!
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