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Email Bounce Back with error code: "Permanent Failure: other address status"

Posted on 2006-06-16
Medium Priority
Last Modified: 2012-08-13
I'm getting emails bounce back from two of our users megan@evanstongroup.com  and kay@evanstongroup.com

The error message is      
     Permanent Failure: Other address status
     Delivery last attempted at Thu, 15 Jun 2006 16:10:24 -0000

I called earthlink and the tech support person couldn't explain what the error code meant.

Hope you can help.

Question by:mander2833
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LVL 97

Expert Comment

ID: 16920441
Greetings, Michael !

Is Evanstongroup your domain?  If not, the Evanstongroup server could be down. Contact Evanstongroup tech support.

As to Earthlink tech not able to answer your question, as for a Level1 tech, or the tech supervisor, to explain the error code.

Best wishes!

Author Comment

ID: 16920528
Hello, War1

Thanks for your quick response!

Yes, Evanstongroup is our domain but it is hosted by Earthlink--how likely is it their server was down and that this was what generated the error message?

I appreciate the info on Level 1 tech and tech supervisor.  That's useful information.  I'll give that a try, too.

LVL 97

Assisted Solution

war1 earned 400 total points
ID: 16920593
>> I'm getting emails bounce back from two of our users megan@evanstongroup.com  and kay@evanstongroup.com >>

Are the bouceback due to email send from outside to Evanstongroup?  Or do the bounceback when user send from Evanstongroup to outside Earthlink?  Are recipients the same?

Earthlink Level1 Support should be able to decipher the error message.
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Author Comment

ID: 16920728
The bounce-back, in this case, is from users withint the doman (evanstongroup.com)

The emails were sent from Megan, and Kay, to Lorna (all of whom have firstname@evanstongroup.com as their email address).  Lorna got the error message.


LVL 97

Expert Comment

ID: 16920962
Then the problem is definitely Earthlink.  Let us know what you find out.
LVL 17

Accepted Solution

upul007 earned 1600 total points
ID: 16925467
As per http://www.ietf.org/rfc/rfc1893.txt

3.2 Address Status

       X.1.0   Other address status

          Something about the address specified in the message caused
          this DSN.

Your email servers are out at domain evanstongroup.com  as per http://www.dnsreport.com/tools/dnsreport.ch?domain=evanstongroup.com++

Dont know if the ISP staff is under influence or something for this to happen all at once......


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