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Can't see HTML messages and yahoo messenger chat in Xp Pro?

Posted on 2006-06-16
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Last Modified: 2008-02-01
I am using Windows Professional SP2

Problem Symptoms:

* Can't use HTML emails in email client (Foxmail), it launches a Firefox dialog with Open and Save options (Had to use Open to see email in Firefox from foxmail temp location).

* Unable to see chat in Yahoo messenger(the top pane where conversation is shown)

* Unable to launch Internet Explorer options dialog

What I had already tried:

1). Reinstalled Windows Scripting Host 5.6 (BTW I am quite sure problem is related to Scripting as  programs are unable to script Internet explorer).

2). Reinstalled both Yahoo Messenger & Foxmail.

3). Disabled Anti-virus.


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Question by:agarwaldeepesh
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25 Comments
 
LVL 1

Expert Comment

by:Matt Pessolano
ID: 16920902
I would restore to a restore point before all this started happening.  thats weird.
0
 
LVL 30

Expert Comment

by:callrs
ID: 16921039
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/systemrestore.mspx     Use System Restore to Undo Changes if Problems Occur

Important note: Run the restore from SAFE MODE or else it often doesn't work.
0
 

Author Comment

by:agarwaldeepesh
ID: 16921350
I had system restore disabled !!!  :-(
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LVL 30

Expert Comment

by:callrs
ID: 16921682
Run a spyware/adware check - can't hurt: http://www.lavasoftusa.com/software/adaware/
Free antivirus at www.grisoft.com, or use your existing antivirus with virus defs updated.
May help also to disable unneeded tasks from starting up automatically:
http://www.sysinternals.com/Utilities/Autoruns.html     Sysinternals Freeware - Autoruns
http://www.nirsoft.net/utils/strun.html     StartupRun v1.22 - Startup Manager
0
 
LVL 30

Expert Comment

by:ded9
ID: 16922423
Reason :The system files in windows xp sp2 have gone corrupt

Solution: In the bios select 1boot cd. Then insert xp bootable cd u will get there option selcet R ie recovery console and it will automatically repair everything ie 1.internet explorer 2.yahoo messenger etc..

Reps
0
 

Author Comment

by:agarwaldeepesh
ID: 16925273
Thanks, 'ded9' will try that and update situation here, I considered this to be the last resort and I am quite sure there is not other way now.
0
 
LVL 44

Expert Comment

by:scrathcyboy
ID: 16925452
It is fairly easy to do a repair install, only 10 mins usually.  Insert the XP boot CD, and boot from it, and go through as if you are going to do a fresh install, BUT ... when it gets to the screen where it detects the existing installation of XP on the C drive, that is wher you PRESS "R" to repair the existing install. In about 10 mins you are done, then really service pack 2, and if you are behind a router firewall, turn off automatic updates in my computer, properties, automatic updates tab.
0
 
LVL 30

Expert Comment

by:callrs
ID: 16925488
I now recall a similar problem. Re-installing the Video drivers fixed it!

So look up the name of your video card in Control Panel -> (Classic view ) -> Display -> Settings -> Advanced -> Adapter

Then ask google or go to company website for the video drivers.
0
 

Author Comment

by:agarwaldeepesh
ID: 16926049
Any other solution then the above as I can't repair windows from my slipstreamed CD 9no repair option).
0
 
LVL 30

Expert Comment

by:callrs
ID: 16926087
Try the video option...
Also try http://www.ccleaner.com/ Crap Cleaner
Did you run a spyware scan?
0
 
LVL 30

Expert Comment

by:ded9
ID: 16926292
Yep sure
got to www.bootdisk.com download windows xp bootdisk
create six bootable floppies
boot will the help of those floppies and when u get the setup screen with r option insert the bootable xp cd

Another solution is to create your own windows xp bootable cd with the help of i386 folder

Reps
0
 

Author Comment

by:agarwaldeepesh
ID: 16926383
I had already tried:
1). Cleaning computer using Tuneup Utiltities 2006
2). Chekcing for adware/spyware and viruses.

I would be trying the Boot Floopy option now but will be happy a XP non-repair solution is provided (I am afraid of loosing my data if it goes bad, as I cant take backup of my data)
0
 
LVL 30

Expert Comment

by:ded9
ID: 16926406
Then first backup data to different drive and  do the repair process
0
 
LVL 30

Expert Comment

by:ded9
ID: 16926419
okay one more way is to go to control panel -add remove windows components uncheck internet explorer reboot pc
Then again got to control panel -add remove windows components -check internet explorer -- it will ask for windows xp sp2 provide it  and reboot the computer.
In this way you will repair your internet explorer

Reps
0
 

Author Comment

by:agarwaldeepesh
ID: 17064230
Sorry, but none of the suggestions worked had to reinstall at last :-( !!!!
0
 
LVL 30

Expert Comment

by:ded9
ID: 17098426
agarwaldeepesh  any updates

Ded9
0
 

Author Comment

by:agarwaldeepesh
ID: 17099306
No still stuck with same, now using Miranda IM as a substitute, I can't afford a repair as if anything goes wrong it will be a disaster, even tried reinstalling IE from the full 70 MB setup.
0
 
LVL 30

Expert Comment

by:ded9
ID: 17099671
Try installing yahoo messenger to a different location, not  the default

Reps
0
 

Author Comment

by:agarwaldeepesh
ID: 17099982
Already tried that see my question even tried latest v 8.0, but as  i am a programmer myself I know its not a Yahoo Specific problem but a IE scripting related done.
0
 
LVL 30

Accepted Solution

by:
ded9 earned 2000 total points
ID: 17100003
0
 

Author Comment

by:agarwaldeepesh
ID: 17105889
Awesome, :-) Solved the problem!
0
 
LVL 30

Expert Comment

by:ded9
ID: 17106048
Thank you agarwaldeepesh.

Ded9
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