?
Solved

Using Communigate Pro's ldap server with bugzilla

Posted on 2006-06-16
8
Medium Priority
?
713 Views
Last Modified: 2008-01-09
Hello,

We are finishing up the last of an email migration to Communigatepro email server from sus email server III and have run into an ldap issue. In the past , we had bugzilla using ldap for bugzilla username and password authentication. Now, we want to do the same with Communigate pro, but no matter what we try, we can't get bugzilla to do a suscessful query. If we enter username@email address on the bugzilla loging page, we get an access denied error. The Communigate logs show that bugzilla did an anonymous connection, but the search always returns 'null'.

Here is a snip form the Communigate logs showing the connection:
 

9:13:04.86 3 LDAP-00248([10.0.17.119]) request reading failed. Error Code=connection closed by peer
19:13:46.31 2 LDAP-00249([10.0.17.119]) search finished

If we try to connect from bugzilla with just user and password (not email address) the following is returned:

BIND failed: incorrect password or account name
19:16:58.80 3 LDAP-00255([10.0.17.119]) request reading failed. Error Code=connection closed by peer
19:17:04.86 2 LDAP-00256([10.0.17.119]) search finished

I am at a loss on what could be missing and am asking for ideas. Here is the snip from my bugzilla config where the ldap settings are specified:

$::param{'LDAPBaseDN'} = 'cn=somedomain.com';
$::param{'LDAPbinddn'} = 'uid';
$::param{'LDAPuidattribute'} = '';
$::param{'LDAPmailattribute'} = 'mail';
$::param{'LDAPserver'} = 'mail2.somedomain.com';

Somebody must have done this combination before. so any hints?.

Thanks all!
0
Comment
Question by:CrazyDon
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
8 Comments
 
LVL 30

Expert Comment

by:ded9
ID: 16926764
hint: it seems like a software problem (bugzilla)
Try reinstalling the software.
0
 
LVL 30

Expert Comment

by:ded9
ID: 16929053
REps did it work
0
 

Author Comment

by:CrazyDon
ID: 16935027
well, this installation of bugzilla has been running for a long while and is in production. Reinstalling bugzilla isn't really an option to fix this problem. I guess I could try a newer version of bugzilla for a test on a different server , but the ideal solution would be to get our existing installation working insteading of reinstalling bugzilla.
0
Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

 
LVL 30

Expert Comment

by:ded9
ID: 16936280
yes sure you can test it out.
But according to me software problem.

Reps
0
 
LVL 30

Expert Comment

by:ded9
ID: 16936290
Or any kind of connectivity issue
Reps
0
 

Author Comment

by:CrazyDon
ID: 17038345
I figured it out myself. By default, Communigate doesn't store all of the account information into ldap. Once you flip the correct settings in the domain settings of Communigate, all works well.
0
 
LVL 1

Accepted Solution

by:
DarthMod earned 0 total points
ID: 17160136
PAQed with points refunded (500)

DarthMod
Community Support Moderator
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Ready to improve network connectivity? Watch this webinar to learn how SD-WANs and a one-click instant connect tool can boost provisions, deployment, and management of your cloud connection.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Healthcare organizations in the United States must adhere to the guidance of both the HIPAA (Health Insurance Portability and Accountability Act) and HITECH (Health Information Technology for Economic and Clinical Health Act) for securing and protec…
All of the resources available today make learning a new digital media easier than ever-- if you know where to begin. This is a clear, simple guide to a few of the basic digital art mediums and how to begin learning them on your own.
This video will demonstrate how to find the puppet warp tool from the edit menu and where to put the points to edit.
Viewers will learn how to use the Hootsuite Dashboard.

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question