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Using Communigate Pro's ldap server with bugzilla

Posted on 2006-06-16
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Last Modified: 2008-01-09
Hello,

We are finishing up the last of an email migration to Communigatepro email server from sus email server III and have run into an ldap issue. In the past , we had bugzilla using ldap for bugzilla username and password authentication. Now, we want to do the same with Communigate pro, but no matter what we try, we can't get bugzilla to do a suscessful query. If we enter username@email address on the bugzilla loging page, we get an access denied error. The Communigate logs show that bugzilla did an anonymous connection, but the search always returns 'null'.

Here is a snip form the Communigate logs showing the connection:
 

9:13:04.86 3 LDAP-00248([10.0.17.119]) request reading failed. Error Code=connection closed by peer
19:13:46.31 2 LDAP-00249([10.0.17.119]) search finished

If we try to connect from bugzilla with just user and password (not email address) the following is returned:

BIND failed: incorrect password or account name
19:16:58.80 3 LDAP-00255([10.0.17.119]) request reading failed. Error Code=connection closed by peer
19:17:04.86 2 LDAP-00256([10.0.17.119]) search finished

I am at a loss on what could be missing and am asking for ideas. Here is the snip from my bugzilla config where the ldap settings are specified:

$::param{'LDAPBaseDN'} = 'cn=somedomain.com';
$::param{'LDAPbinddn'} = 'uid';
$::param{'LDAPuidattribute'} = '';
$::param{'LDAPmailattribute'} = 'mail';
$::param{'LDAPserver'} = 'mail2.somedomain.com';

Somebody must have done this combination before. so any hints?.

Thanks all!
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Question by:CrazyDon
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8 Comments
 
LVL 30

Expert Comment

by:ded9
ID: 16926764
hint: it seems like a software problem (bugzilla)
Try reinstalling the software.
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Expert Comment

by:ded9
ID: 16929053
REps did it work
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Author Comment

by:CrazyDon
ID: 16935027
well, this installation of bugzilla has been running for a long while and is in production. Reinstalling bugzilla isn't really an option to fix this problem. I guess I could try a newer version of bugzilla for a test on a different server , but the ideal solution would be to get our existing installation working insteading of reinstalling bugzilla.
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LVL 30

Expert Comment

by:ded9
ID: 16936280
yes sure you can test it out.
But according to me software problem.

Reps
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LVL 30

Expert Comment

by:ded9
ID: 16936290
Or any kind of connectivity issue
Reps
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Author Comment

by:CrazyDon
ID: 17038345
I figured it out myself. By default, Communigate doesn't store all of the account information into ldap. Once you flip the correct settings in the domain settings of Communigate, all works well.
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