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Reply window never finished opening, disappears: Outlook 2003

Posted on 2006-06-17
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Last Modified: 2010-04-08
I have a client using Outlook 2003 on her home system (Windows 98SE, I believe).  When she clicks reply to a message, the new message window starts to appear, then disappears.  This client has rebooted several times and is medium end-user savvy.

I have not yet had her run updates, etc.

Anyone seen this???

Thanks, Tom.
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Question by:tboncher
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LVL 97

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war1 earned 125 total points
ID: 16926744
Greetings, tboncher !

Check if a Google toolbar or a popup blocker is closing the Reply windows. Disable those programs.

1. If no joy, reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.

5. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614

Best wishes!
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LVL 97

Expert Comment

by:war1
ID: 16952565
tboncher,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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Author Comment

by:tboncher
ID: 16953096
I have not been able to meet with the client yet.  I will post as soon as that happens.  Thanks!
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