Great Plains 7.5 Login Errors - Exception_Class_Form_Missing

On Great Plains 7.5  when users login (other than 'sa' which works) and then
select a company, the following error message is displayed.

Unhandled form execption:

Cannot open form. Script terminated.

EXCEPTION_CLASS_FORM_MISSING

SCRIPT_CMD_OPEN

Pressing the OK button sends the user back to the company selection screen.

Any ideas on how to correct this issue?

Thanks
jdr0606Asked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
Advertise Here
 
dtripp7Connect With a Mentor Commented:

have the great plains security options been changed for any users?

for example,  when security has been restricted for Human Resources, non-Human Resource users can receive this error when they log into the system.  

There are two resolutions if the human resources module is restricted:

First resolution is to give the user access the To-Do List and Personal To-Do List items.

The second resolution is to give the user access to the To-List and Personal To-Do List, then unmark these items in the User Preference window. Click Setup, click User Preferences, and then click HR button. Remove security again from the To-Do and To-Do Personal items.

check the security on users that cannot login - login in as sa and create a new user with all rights and test to see if this user can login

0
 
DennisLCommented:
Sounds like the users have Security rights to a window that doesn't exist.

Have any upgrades been performed lately?
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.