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Great Plains 7.5 Login Errors - Exception_Class_Form_Missing

Posted on 2006-06-17
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Last Modified: 2008-01-09
On Great Plains 7.5  when users login (other than 'sa' which works) and then
select a company, the following error message is displayed.

Unhandled form execption:

Cannot open form. Script terminated.

EXCEPTION_CLASS_FORM_MISSING

SCRIPT_CMD_OPEN

Pressing the OK button sends the user back to the company selection screen.

Any ideas on how to correct this issue?

Thanks
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Question by:jdr0606
2 Comments
 
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dtripp7 earned 1500 total points
ID: 16930270

have the great plains security options been changed for any users?

for example,  when security has been restricted for Human Resources, non-Human Resource users can receive this error when they log into the system.  

There are two resolutions if the human resources module is restricted:

First resolution is to give the user access the To-Do List and Personal To-Do List items.

The second resolution is to give the user access to the To-List and Personal To-Do List, then unmark these items in the User Preference window. Click Setup, click User Preferences, and then click HR button. Remove security again from the To-Do and To-Do Personal items.

check the security on users that cannot login - login in as sa and create a new user with all rights and test to see if this user can login

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Expert Comment

by:DennisL
ID: 16944609
Sounds like the users have Security rights to a window that doesn't exist.

Have any upgrades been performed lately?
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