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Microsoft Office - word / excel / publisher PROBLEMS - "Microsoft Office has encountered a problem and needs to close ... Recover my work and restart Microsoft Office Word/Excel/Pub" checkbox

Posted on 2006-06-18
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Last Modified: 2009-04-01
When I open any of my Microsoft Office 2003 applications (Word, Excel, Publisher), they stay open for about 5 seconds and then display the following message:

Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience. The information you were working on might be lost. Microsoft Office Word can try to recover it for you.
<Check box> Recover my work and restart Microsoft Office Word
etc. etc...(NOTE - it says Excel or Publisher instead of Word if I am in those applications)

< Send Error Report > < Don't Send >

I choose "Don't Send" and uncheck the Recover box.

I have tried repairing/re-installing/removing and re-installing the office application. I have also tried Microsoft Office updates & Windows updates. I even ran a virus scan, plus I ran spybot, adaware, cwshredder, hijack this, and ccleaner...and nothing worked, so I am in desperate need of help. I have documents that I need to use that are on my system.

I have already tried the stuff in this article - http://www.experts-exchange.com/Applications/MS_Office/Word/Q_21609402.html?qid=21609402 , but it did not help.

I have made no changes to my system, am running Windows XP professional, and don't know why this is happening. I have found a few so-called solutions online for Word but they didn't work, so my problem is with the whole Office program. Any suggestions are greatly appreciated...PLEASE HELP me!


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Question by:hedgehogworldwide
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Expert Comment

by:bruintje
ID: 16929674
Hello hedgehogworldwide,

from the sounds of it this could be dues to an addin for the Office programs

this could be an AV addin like Norton or otherwise
or it could be Acrobat

both of which are known to interfere with normal Office functioning and resulting in the problems you experience

even if you have none of the above then another addin may play the same role

to see if this is the case uninstall the office addins for the respective programs [you can always reinstall them later]

hope this helps a bit
bruintje
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by:hedgehogworldwide
ID: 16930210
I don't use Norton, and I haven't updated Acrobat or any other program. I'm not sure what to do. I even tried a system restore without any luck :-(

Steve
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Expert Comment

by:byundt
ID: 16930212
Hi hedgehogworldwide,
Before you give up entirely and reformat your hard drive (a cure that is guaranteed to work), try the following:
1) Start your Office applications in Safe mode. You do this by launching them from the Start menu Run command line. Click the Browse button, then navigate to the C:\Program Files\Microsoft Office\OFFICE11 folder and select your application. Click the "Open" button, which will return you to the Run command line. At the end of it, append a single space follwed by /S like this:
"C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE" /S

If this fails, then your Excel installation is corrupted. If it succeeds, it may be your user profile that has problems.

The next step is to log onto your computer using a different account. If it succeeds, then you know for sure that the problems are associated with your user account.


I confess that I have the same problem with my Excel 2000--it crashes a few seconds after I launch it under my main user account. And my Excel 2007 won't display the ribbon in that same user account. I don't know what to do next--beyond the diagnostic steps posted above. Perhaps someone else can advise us both.

Hoping for a solution,

Brad
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Expert Comment

by:bruintje
ID: 16930237
if a system restore doesn't help

then you can follow this list to cleanup it all up

1. from the add/remove programs uninstall office
2. reboot
3. cleanup the registry with this tool > http://support.microsoft.com/default.aspx?scid=kb;en-us;290301&Product=offxp
4. reboot again
5. next install office again
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Accepted Solution

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hedgehogworldwide earned 0 total points
ID: 17012751
Hi Experts!!

Thanks for all of your help.  Unfortunately, the above suggestions didn't help.  I know errors are caused by something changing within a system, so I thought back to things I had changed recently.  In another experts-exchange comment, I had read something regarding print servers causing a similar error.  Oddly enough, I had just installed a Netgear MiniPrint Server and tried attaching an HP All-In-One printer to it.  I know, bad idea.  I uninstalled the print server, opened Office and it works fine.  I did end up hooking the print server back up, but connected a HP Deskjet to it instead of an All-in-one.  The Office error hasn't returned.  I'm not sure why it caused a problem, but I'm glad it is fixed.  If anyone has an explanation, I'd love to hear it.  Thanks again for all your suggestions.

Hedgehog Worldwide
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