tituba2
asked on
Toshiba Laptop Unbootable
Toshiba Satellite laptop. XP Home - SP2
Customer did a scandisk. When it was done, kept rebooting to "operating system not found."
BIOS - does not detect hard drive
Boot with 98SE floppy - No hard drive present
Boot with XP Home - repair and get blue screen
partmgr.sys - Page_Fault_in_non-paged_ar
Boot with ERD Commander - same blue screen
Cannot boot in safe mode. You hit F8 and laptop just beeps (like when you hit the wrong key).
Is this hard drive hosed or is this a software issue? Any ideas how I can get the data off this laptop?
Customer did a scandisk. When it was done, kept rebooting to "operating system not found."
BIOS - does not detect hard drive
Boot with 98SE floppy - No hard drive present
Boot with XP Home - repair and get blue screen
partmgr.sys - Page_Fault_in_non-paged_ar
Boot with ERD Commander - same blue screen
Cannot boot in safe mode. You hit F8 and laptop just beeps (like when you hit the wrong key).
Is this hard drive hosed or is this a software issue? Any ideas how I can get the data off this laptop?
Go to the Toshi website, you should be able to download a diagnostic tool to test the harddrive.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Forgot to mention:
I flashed the BIOS. No operating system found.
I booted with Bart's PE. Does not find the C drive.
I flashed the BIOS. No operating system found.
I booted with Bart's PE. Does not find the C drive.
I would be searching for a diagnostic utility, failing that contact Toshi, and ask them where you can get one
Well, if Bart's PE cannot find the C: drive, I think you can be pretty certain that there is a hardware problem with the drive, but you may want to be more certain by following RedKelvin's advice.
ASKER
Thanks all. This hard drive is cooked. I tried LeeTutor's link Knoppix. Got "drive unmountable." So.....this drive is not only merely dead, it really most sincerely dead.
I'm awarding the points to LeeTutor as Knoppix will come in handy. Thus far, I've only used Bart PE so having another tool will be helpful. Thanks all for your input.
I'm awarding the points to LeeTutor as Knoppix will come in handy. Thus far, I've only used Bart PE so having another tool will be helpful. Thanks all for your input.