We help IT Professionals succeed at work.

Auto Reply to Inboud email

hhcomp
hhcomp asked
on
515 Views
Last Modified: 2012-05-05
I am 90% sure that this can be done, however I can not find the way to do it.  I have a customer that wants to setup a new email account  lets call it sales@domain.com.  When ever someone email's that domain, he wants to generate an auto reply that states something like, thanks for the information.  All email's will be coming from diffrent sources.  We have an SBS server 2003 so we are running the latest and greatest Exchange version.  He is using Outlook XP on the desktop, and a deskside rule will not work.

Any help would be great.

Thanks,
Chad
Comment
Watch Question

Commented:
Have you tried logging into your client mailbox and setting up a basic e-mail rule? I have done this and work just fine for me.

Here are the steps when using outlook 2002.
 
Go to rule wizard

-create a new rule select "start from a blank rule” click next.
-check the box for "sent only to me" click next
-check the box for “have the server reply using a specific message" enter your message and save.
click next through the rest and the finish.

Let me know how it goes.



Expert of the Year 2007
Expert of the Year 2006
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
Jeffrey Kane - TechSoEasyPrincipal Consultant
CERTIFIED EXPERT
Most Valuable Expert 2016
Top Expert 2014

Commented:
The other way you can do this, especially if you have a generic address such as sales@domain.com is to use a Public Folder.  Public Folders have what's called "Folder Assistant's" which are basically where you set up rules such as auto-replies in much the same manner as a regular mailbox, but using a public folder is easier if you want it shared.

Whether you use a regular mailbox or a public folder, the how-to is here:  http://support.microsoft.com/kb/903289

Generally, I think it's a better idea to create a distribution group which has the email address of sales@domain.com if you also want a copy of the message to go to particular users.  Then the mailbox that has the auto-reply rule can also auto-delete the messages after it replies.

Jeff
TechSoEasy

Author

Commented:
Thanks everyone.  I setup a mailbox for the inbound email.  I then used an auto reply message.  I also setup an auto forward to forward all messags to an admin at the office.

Thanks for all your help

Chad
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.