I take care of a 'designated infrastructure critical' system (utility scada system) (whoo-hoo). Anyway, I've been so far successful about being pig-headed, er "adamant" about keeping our system contained to our system, no [known] connections to the outside, any outside, and I police it and monitor it pretty closely.
However, the system is past end-of-life, and we are in the process of spec'ing a replacement system, and I can see the writing on the wall. The vendor, whoever it happens to be, is going to want to remote in to do tech support. And I'm not totally opposed to that. Necessarily. Totally.
It could have advantages.
To cut to the chase, I want a way to do a virus/trojan/malware/badboy scan on the vendor's dialup client and have it pass before I'll even close the (physical) connection between the outside firewall and our network.
The vendor, of course, is going to say 'trust us. We do our own scans etc'. Which is of course a non-starter.
Nor can I imagine them letting us install stuff on their machine (though we could make that part of the contract, I guess).
What do others do for this kind of thing?
I'm very familiar with working with GPL'ed stuff, so hopefully there's a reasonable solution there, but I'm not averse to pay or subscription solutions either.
Brainstorming, I guess I'd look for something like a trendmicro housecall or whatever symantec calls their online scan that we could put on our DMZ that the client would have to pass before letting me know I can close the switch. Or even, if we do this via public internet (unlikely), can redirect the client to housecall.
Or maybe there's a much better more comprehensive way?