I am getting an hppusg.exe - common language runtime debugging service error when anyone logs on to this computer in our office, why and how do I fix it?

When anyone logs on to this computer in our clinic we get an error that looks as follows:

hppusg.exe - common language runtime debugging service
application has generated an exception that could not be handled

process ID = Oxb84 (2948)
Thread ID = Oxf64 (3940)

Click ok to terminate application
Click cancel to debug application

I have clicked both and it doesnt seem to make any difference, nothing happens.

why am I getting this error and how do I stop it from popping up?
HocITAsked:
Who is Participating?
 
callrsConnect With a Mentor Commented:
HP may be able to help you in person - with online chat or by phone. I recommend the online chat. Just check out the link above for steps..

hppusg.exe is a file (or program) from hp.

"buggy program" means that there are errors in the program that cause annoyances or that can cause lockups, crashes, etc.
0
 
callrsCommented:
May be a bug in some program. Send a bug report to the program's author.
To find out which program is causing the error, look in event logs: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/event_overview_01.mspx
0
 
HocITAuthor Commented:
how do i send a bug report to the programs author
0
Cloud Class® Course: Ruby Fundamentals

This course will introduce you to Ruby, as well as teach you about classes, methods, variables, data structures, loops, enumerable methods, and finishing touches.

 
callrsCommented:
The buggy program may be hppusg.exe, which appears to be an HP printer's program. But check the event log for more info...
0
 
callrsCommented:
If it's HP program causing trouble:
- Go to http://www.hp.com/
- Click  Support & Troubleshooting, etc.:See my related post at http://www.experts-exchange.com/Hardware/Q_21885773.html
0
 
HocITAuthor Commented:
I have searched on the HP website and have found nothing for this error. I dont understand what a buggy program is. none of this has helped me yet.
0
 
pshuartCommented:
I have the same issue on one of the machines here.  I have not found anything helpful on HP's support site or online chat.  I did run across a possible fix that I have not tried yet because I need purchase approval and it is a process.
Uniblue has a free scan utility that will pick this issue up.  then you have to purchase the software  - which will determine whether hppusg.exe is a security threat (virus) or a legitamate windows process.  Try Uniblue.com and see if that helps you.
I ran the free scan and it did pick up the file - so...
0
 
wbrandleCommented:
Calling HP is an accepted solution? I think not.
0
 
christiegroupCommented:
I serched the drive for the HPPusg.exe deleted it   (you can copy move it) - Job done dont get that message anymore.


0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.