asked on

how do i get rid of DOWNLOADER.ay infected computer

Hello,

I am pretty clueless on this stuff but I believe my computer is infected with DOWNLOADER.AY
I constanly get a WINDOWS DEFENDER WARNING on startup...clicking on remove does nothing

i tried to install norton 2006 but it wouldnt download as the sytem simply shuts down and disconects web pages quickly

I have tried to down load ewido anti malware and others but theyarent being able to fully download

Can someone please walk me through a solution step by step....

Thank you

markandrew21

The question was answered here: https://www.experts-exchange.com/questions/21858485/spyware.html

dk1999

ASKER

the sytem will not let me downlaod... it crashes halfway through...any ideas?????????

gidds99

You should download and run Hijackthis from http://www.hijackthis.de/en. Once you have done this please post a link to your log file analysys (post your log to http://www.hijackthis.de/en then click on the "analize" button and then post the URL here).

This will allow us to help you.

dk1999

ASKER

ok thx,

I ahve made it to the hijack site...it has a page that says copy logfile here....sorry for my ignorance and incompetance...but how do i get a log file? is it a button or do i browse a certain file or something else? can you walk me through creating a logfile please... thx sorry for the hassle

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gidds99

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gidds99

Let me know how you do with this.

SOLUTION

r-k

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SOLUTION

rpggamergirl

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dk1999

ASKER

ok i have it fixed.... thanks to everuone who responded. i appreciate it

r-k

Great. Be sure to "close" this question by accepting an answer that helped you, or if more than one answer was helpful then select the "split points" option. That way the question is saved for future visitors with a similar problem. Thanks.