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Mail deleted from Terminal Server, still remains on desktop

Posted on 2006-06-19
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Last Modified: 2010-03-06
All of my Terminal Server users are experiencing this problem. When they log in either via WebMail or Remote Desktop and check thier mail, any email they delete will still be visible on thier desktop when they return to the office. How do I synchronize the accounts?
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Question by:Travis_Lemmons
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Expert Comment

by:Sembee
ID: 16934443
It should do it automatically. It depends on how your account are setup.

As you haven't provided much more information it is impossible to comment further.

Simon.
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Author Comment

by:Travis_Lemmons
ID: 16934480
I apologize, I am new to this.
The AD resides on my main HP Proliant Server. Excange 2003 running on 2003 SBS Server. The users log on remotely through either Webmail or RDP. When they remove messages from thier inbox, it is not reflected on thier desktops in the office. Where do I need to look to be able to synchronize the accounts?
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Expert Comment

by:Sembee
ID: 16934568
Still didn't include the information that was really of use.

Are the Outlook clients configured as Exchange clients, POP3, IMAP, something else?
Are they configured to store email in the mailbox or in a personal folder?

If everything is Exchange mode (ie not IMAP, POP3 etc) then there is no sync to do. Terminal Server doesn't support offline folders/cached mode so it will be pulling the information live from Exchange.

Simon.
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Author Comment

by:Travis_Lemmons
ID: 16934608
They are configured as Exchange clients with email stored on thier mailboxes. I know the information is pulled live, that is why I am confused as to why when email is deleted, it still shows up on the desktop. Maybe the desktop is not in sync with the Exchange Server?
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Expert Comment

by:Sembee
ID: 16934655
By desktop do you mean desktop as in their own machine, or a terminal server desktop

Simon.
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Author Comment

by:Travis_Lemmons
ID: 16934799
Meaning thier own machine at the office
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LVL 104

Expert Comment

by:Sembee
ID: 16947107
Does new email appear ok on these machines?

Simon.
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Author Comment

by:Travis_Lemmons
ID: 16947125
Yes, appears just fine. Mail deleted from the same account, accessed remotely, still shows up on thier local machine at the office the next day. As if it were never deleted.
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LVL 104

Expert Comment

by:Sembee
ID: 16956188
Are these users using anything that could be putting the messages back?
I have never heard of messages reappearing before.
I would also look at whether the messages "reappear" in OWA if those end the session, leave it alone for a while then connect again.

Simon.
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Author Comment

by:Travis_Lemmons
ID: 16959594
Simon,
This has been going on for over amonth now. I can't leave it alone. The Domain Users are NOT receiving duplictes. ONLY the contacts are. If I send an email out to our total company group (users and contacts) the users will receive the email one time, the contacts will receive it multiple times. There is absolutely nothing that could be sending the messages back.

I run a PIX 501 on the network. I verified yesterday that MailGuard was turned off. I found a KB article that referenced this type of situation.

HELP!!
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Accepted Solution

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Sembee earned 500 total points
ID: 16961937
Have you posted in the wrong question?
Your last post has nothing to do with the question originally asked.

Simon.
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Author Comment

by:Travis_Lemmons
ID: 16962072
Sorry, wrong answer to wrong question
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