Solved

Mail deleted from Terminal Server, still remains on desktop

Posted on 2006-06-19
12
193 Views
Last Modified: 2010-03-06
All of my Terminal Server users are experiencing this problem. When they log in either via WebMail or Remote Desktop and check thier mail, any email they delete will still be visible on thier desktop when they return to the office. How do I synchronize the accounts?
0
Comment
Question by:Travis_Lemmons
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 6
12 Comments
 
LVL 104

Expert Comment

by:Sembee
ID: 16934443
It should do it automatically. It depends on how your account are setup.

As you haven't provided much more information it is impossible to comment further.

Simon.
0
 

Author Comment

by:Travis_Lemmons
ID: 16934480
I apologize, I am new to this.
The AD resides on my main HP Proliant Server. Excange 2003 running on 2003 SBS Server. The users log on remotely through either Webmail or RDP. When they remove messages from thier inbox, it is not reflected on thier desktops in the office. Where do I need to look to be able to synchronize the accounts?
0
 
LVL 104

Expert Comment

by:Sembee
ID: 16934568
Still didn't include the information that was really of use.

Are the Outlook clients configured as Exchange clients, POP3, IMAP, something else?
Are they configured to store email in the mailbox or in a personal folder?

If everything is Exchange mode (ie not IMAP, POP3 etc) then there is no sync to do. Terminal Server doesn't support offline folders/cached mode so it will be pulling the information live from Exchange.

Simon.
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 

Author Comment

by:Travis_Lemmons
ID: 16934608
They are configured as Exchange clients with email stored on thier mailboxes. I know the information is pulled live, that is why I am confused as to why when email is deleted, it still shows up on the desktop. Maybe the desktop is not in sync with the Exchange Server?
0
 
LVL 104

Expert Comment

by:Sembee
ID: 16934655
By desktop do you mean desktop as in their own machine, or a terminal server desktop

Simon.
0
 

Author Comment

by:Travis_Lemmons
ID: 16934799
Meaning thier own machine at the office
0
 
LVL 104

Expert Comment

by:Sembee
ID: 16947107
Does new email appear ok on these machines?

Simon.
0
 

Author Comment

by:Travis_Lemmons
ID: 16947125
Yes, appears just fine. Mail deleted from the same account, accessed remotely, still shows up on thier local machine at the office the next day. As if it were never deleted.
0
 
LVL 104

Expert Comment

by:Sembee
ID: 16956188
Are these users using anything that could be putting the messages back?
I have never heard of messages reappearing before.
I would also look at whether the messages "reappear" in OWA if those end the session, leave it alone for a while then connect again.

Simon.
0
 

Author Comment

by:Travis_Lemmons
ID: 16959594
Simon,
This has been going on for over amonth now. I can't leave it alone. The Domain Users are NOT receiving duplictes. ONLY the contacts are. If I send an email out to our total company group (users and contacts) the users will receive the email one time, the contacts will receive it multiple times. There is absolutely nothing that could be sending the messages back.

I run a PIX 501 on the network. I verified yesterday that MailGuard was turned off. I found a KB article that referenced this type of situation.

HELP!!
0
 
LVL 104

Accepted Solution

by:
Sembee earned 500 total points
ID: 16961937
Have you posted in the wrong question?
Your last post has nothing to do with the question originally asked.

Simon.
0
 

Author Comment

by:Travis_Lemmons
ID: 16962072
Sorry, wrong answer to wrong question
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question