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Files lost when offline laptop is connected to SBS 2003 domain

Posted on 2006-06-19
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Last Modified: 2010-04-19
This installation has a SBS2003 with 8 Windows XP-Pro clients.  Half are desktops and the other half are SONY VIAO Laptops. The domain is set up to Sync both MyDocuments and the clients Desktop to the server.  The files are synced to Drive D:/User Shared Documents/

Seven of the clients are working properly, however one client Laptop has created several files while it was off line.  When the Laptop is connected to the SBS Domain, the new files disappear from the laptop and are not transferred to the SBS server.

I did a search for the files on the SBS and they were not found.

I did a search for the files on the Client Laptop and a Link to the files were found under C:/Documents and Settings/User/Recent Documents.
The link points to a file on the server, but the file has not been transferred to the server.

I checked to see if the client could browse to the Server using Windows Explorer and it could get to the folder where the link pointed, but no file.  Original file was lost.
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Question by:dcpbarrington
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Expert Comment

by:eke-the-electron
ID: 16935574
Does the client have enough disk quota on the server to sync all the fileson the laptop?
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Jeffrey Kane - TechSoEasy earned 1500 total points
ID: 16935659
Hi dcpbarrington,

You should probably reset the off-line file cache... it's most likely corrupt.  But before doing this, you may want to see if you can recover the files if they were in fact on the server.  

To recover the files, from a workstation navigate to \\servername\users\username, and right click on the My Documents folder for that user (if the file was in a lower folder go to that folder instead of My Documents) and select Properties and then click on the "Previous Versions" tab.  You can then restore (or actually it's better to COPY to a different location) any file you like.

To reset the offline cache, on the laptop open Windows Explorer > Tools > Folder Options > Offline Files.  Hold down Ctrl-Shft and then click on the Delete Files... button.  You will be asked if you want to reset the cache, select yes and then reboot as instructed.

Jeff
TechSoEasy
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