Solved

Files lost when offline laptop is connected to SBS 2003 domain

Posted on 2006-06-19
2
330 Views
Last Modified: 2010-04-19
This installation has a SBS2003 with 8 Windows XP-Pro clients.  Half are desktops and the other half are SONY VIAO Laptops. The domain is set up to Sync both MyDocuments and the clients Desktop to the server.  The files are synced to Drive D:/User Shared Documents/

Seven of the clients are working properly, however one client Laptop has created several files while it was off line.  When the Laptop is connected to the SBS Domain, the new files disappear from the laptop and are not transferred to the SBS server.

I did a search for the files on the SBS and they were not found.

I did a search for the files on the Client Laptop and a Link to the files were found under C:/Documents and Settings/User/Recent Documents.
The link points to a file on the server, but the file has not been transferred to the server.

I checked to see if the client could browse to the Server using Windows Explorer and it could get to the folder where the link pointed, but no file.  Original file was lost.
0
Comment
Question by:dcpbarrington
2 Comments
 

Expert Comment

by:eke-the-electron
ID: 16935574
Does the client have enough disk quota on the server to sync all the fileson the laptop?
0
 
LVL 74

Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 500 total points
ID: 16935659
Hi dcpbarrington,

You should probably reset the off-line file cache... it's most likely corrupt.  But before doing this, you may want to see if you can recover the files if they were in fact on the server.  

To recover the files, from a workstation navigate to \\servername\users\username, and right click on the My Documents folder for that user (if the file was in a lower folder go to that folder instead of My Documents) and select Properties and then click on the "Previous Versions" tab.  You can then restore (or actually it's better to COPY to a different location) any file you like.

To reset the offline cache, on the laptop open Windows Explorer > Tools > Folder Options > Offline Files.  Hold down Ctrl-Shft and then click on the Delete Files... button.  You will be asked if you want to reset the cache, select yes and then reboot as instructed.

Jeff
TechSoEasy
0

Featured Post

Resolve Critical IT Incidents Fast

If your data, services or processes become compromised, your organization can suffer damage in just minutes and how fast you communicate during a major IT incident is everything. Learn how to immediately identify incidents & best practices to resolve them quickly and effectively.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Small Business Server 2011. NOTE: This guide has been written using the preview version of SBS2011 therefore some of the screens may …
You may have discovered the 'Compatibility View Settings' workaround for making your SBS 2008 Remote Web Workplace 'connect to a computer' section stops 'working around' after a Windows 10 client upgrade.  That can be fixed so it 'works around' agai…
Attackers love to prey on accounts that have privileges. Reducing privileged accounts and protecting privileged accounts therefore is paramount. Users, groups, and service accounts need to be protected to help protect the entire Active Directory …

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question