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Out of office assistant -"command not available"

Posted on 2006-06-19
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Last Modified: 2011-08-18
Greetings,

I have 1 user, and 1 user only who is having an issue with the out of office assistant.
it comes back with the error message "The command is not available. See the program documentation about how to use this extension."

preface:
Las week, the user went on vacation.  She enabled her out of office assistant.  She hasn't had a problem with it before.
She came back from vacation today, and couldn't access it from her outlook.

Work around:
I went into OWA and turned it off.  It works from there, not from outlook.

I already hear the words coming out of your mouth "outlook is corrupt."

QUESTION:Is there anything else this could be?
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Question by:phileoca
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9 Comments
 
LVL 18

Expert Comment

by:amaheshwari
ID: 16935586
Is it outlook 2002:

To resolve this problem, quit Outlook, rename the Resiliency registry key, and then restart Outlook. To do this, follow these steps: 1. Quit Outlook if it is running.
2. Press CTRL+ALT+DELETE, and then click Task Manager.
3. Click the Processes tab, and then verify that Outlook.exe does not appear in the list of processes.
4. Quit Task Manager.
5. Click Start, click Run, type regedit in the Open box, and then click OK.WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

6. Locate and then click the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook
7. Right-click the Resiliency subkey (if it exists), and then click Rename.
8. Type Resiliency.old, and then press ENTER.
9. Quit Registry Editor.
10. Start Outlook, and then click Out of Office Assistant on the Tools menu.
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LVL 4

Expert Comment

by:mkumar23
ID: 16935610
In Outlook

Go to Tools
Go to Options
Go to Others
Click on Add-In Manager
Make sure you have

Exchange Extentions Commands and Exchange Extentions propertys page checkboxes are marked.

If not than mark them and try now.

Select Inbox and check in tools.
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Author Comment

by:phileoca
ID: 16935785
outlook 2003, not 2002(aka XP)

mkumar, the checkboxes are already marked.
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LVL 18

Expert Comment

by:amaheshwari
ID: 16935815
For4 outlook 2003

1. Quit Outlook if it is running.
2. Press CTRL+ALT+DELETE, and then click Task Manager.
3. On the Processes tab, verify that Outlook.exe does not appear in the list of processes. If it does, click Outlook.exe and then click End Process.
4. On the File menu, click Exit Task Manager.
5. Click Start, and then click Run.
6. In the Open box, type regedit and then click OK.
7. Locate and then click the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook
8. Right-click the Resiliency subkey (if it exists), and then click Rename.
9. Type Resiliency.old, and then press ENTER.
10. Quit Registry Editor.
11. Start Outlook, and then click Out of Office Assistant on the Tools menu.
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LVL 18

Expert Comment

by:amaheshwari
ID: 16935833
Only difference is with Registry key in outlook 2002 it is under HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook

while in 2003 outlook it is under

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook
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LVL 11

Author Comment

by:phileoca
ID: 16935912
i followed your directions looking for the "resiliency subkey" ... but there wasn't one.
your directions for step 8(if it exists) doesn't have a (if it doesn't exists) option, therefore making step 11 pointless.
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Accepted Solution

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amaheshwari earned 500 total points
ID: 16935962
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LVL 11

Author Comment

by:phileoca
ID: 16936103
from that page:
>>
So by clicking Help -> About and then “Disabled Items” button, you should see the disabled AddIn listed there and you can enable it once again.
<<
 took a bit of reading from the author to get that one line of information.
Thanks for the link though.
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LVL 18

Expert Comment

by:amaheshwari
ID: 16936107
Thanks ,

Is there any disabled item in help ..About of outlook?
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