Solved

Out of office assistant -"command not available"

Posted on 2006-06-19
9
13,362 Views
Last Modified: 2011-08-18
Greetings,

I have 1 user, and 1 user only who is having an issue with the out of office assistant.
it comes back with the error message "The command is not available. See the program documentation about how to use this extension."

preface:
Las week, the user went on vacation.  She enabled her out of office assistant.  She hasn't had a problem with it before.
She came back from vacation today, and couldn't access it from her outlook.

Work around:
I went into OWA and turned it off.  It works from there, not from outlook.

I already hear the words coming out of your mouth "outlook is corrupt."

QUESTION:Is there anything else this could be?
0
Comment
Question by:phileoca
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
9 Comments
 
LVL 18

Expert Comment

by:amaheshwari
ID: 16935586
Is it outlook 2002:

To resolve this problem, quit Outlook, rename the Resiliency registry key, and then restart Outlook. To do this, follow these steps: 1. Quit Outlook if it is running.
2. Press CTRL+ALT+DELETE, and then click Task Manager.
3. Click the Processes tab, and then verify that Outlook.exe does not appear in the list of processes.
4. Quit Task Manager.
5. Click Start, click Run, type regedit in the Open box, and then click OK.WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

6. Locate and then click the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook
7. Right-click the Resiliency subkey (if it exists), and then click Rename.
8. Type Resiliency.old, and then press ENTER.
9. Quit Registry Editor.
10. Start Outlook, and then click Out of Office Assistant on the Tools menu.
0
 
LVL 4

Expert Comment

by:mkumar23
ID: 16935610
In Outlook

Go to Tools
Go to Options
Go to Others
Click on Add-In Manager
Make sure you have

Exchange Extentions Commands and Exchange Extentions propertys page checkboxes are marked.

If not than mark them and try now.

Select Inbox and check in tools.
0
 
LVL 11

Author Comment

by:phileoca
ID: 16935785
outlook 2003, not 2002(aka XP)

mkumar, the checkboxes are already marked.
0
Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 
LVL 18

Expert Comment

by:amaheshwari
ID: 16935815
For4 outlook 2003

1. Quit Outlook if it is running.
2. Press CTRL+ALT+DELETE, and then click Task Manager.
3. On the Processes tab, verify that Outlook.exe does not appear in the list of processes. If it does, click Outlook.exe and then click End Process.
4. On the File menu, click Exit Task Manager.
5. Click Start, and then click Run.
6. In the Open box, type regedit and then click OK.
7. Locate and then click the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook
8. Right-click the Resiliency subkey (if it exists), and then click Rename.
9. Type Resiliency.old, and then press ENTER.
10. Quit Registry Editor.
11. Start Outlook, and then click Out of Office Assistant on the Tools menu.
0
 
LVL 18

Expert Comment

by:amaheshwari
ID: 16935833
Only difference is with Registry key in outlook 2002 it is under HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook

while in 2003 outlook it is under

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook
0
 
LVL 11

Author Comment

by:phileoca
ID: 16935912
i followed your directions looking for the "resiliency subkey" ... but there wasn't one.
your directions for step 8(if it exists) doesn't have a (if it doesn't exists) option, therefore making step 11 pointless.
0
 
LVL 18

Accepted Solution

by:
amaheshwari earned 500 total points
ID: 16935962
0
 
LVL 11

Author Comment

by:phileoca
ID: 16936103
from that page:
>>
So by clicking Help -> About and then “Disabled Items” button, you should see the disabled AddIn listed there and you can enable it once again.
<<
 took a bit of reading from the author to get that one line of information.
Thanks for the link though.
0
 
LVL 18

Expert Comment

by:amaheshwari
ID: 16936107
Thanks ,

Is there any disabled item in help ..About of outlook?
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Suggested Courses

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question