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Using 2003 OWA unable to send email

Posted on 2006-06-19
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Last Modified: 2010-04-08
Using Exchange 2003 and 2003 OWA user cant send out email, get error message Microsoft IE access denied on this machine. When user login another wks she is able to send out email.  IE 6.0 sp2 cleared cookies, cache, reset to default security setting. Any ideas?? It seems like an IE error??
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Question by:hlee8
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6 Comments
 
LVL 104

Expert Comment

by:Sembee
ID: 16976280
Does it follow the user to another machine?
Try logging in as another user on this machine. If it fixes the problem, then recreate the original user's profile.

Simon.
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Author Comment

by:hlee8
ID: 16985323
No it doesnt follow user to another machine. Its only on that machine when the user logins does she get that IE error. Help!
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LVL 104

Expert Comment

by:Sembee
ID: 16985388
If it doesn't follow the user, then it is an issue with that machine.

There are three main fixes for OWA issues.

1. Flush out temp internet files.
2. Recreate the Windows profile
3. Wipe the machine.

OWA failure is usually an indication of something wrong with Internet Explorer installation. Based on experience, trying to diagnose what is wrong with IE isn't worth the effort.
In many cases recreating the Windows profile is often enough.

Simon.
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Author Comment

by:hlee8
ID: 16994245
another piece to the puzzle the user add this email security feature in 2003 owa called s/mime feature. would that cause the user not to be able to send email out?? also i'm unable to uninstall this s/mime feature?? any ideas
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LVL 104

Accepted Solution

by:
Sembee earned 1500 total points
ID: 16994967
S/MIME is an optional component installed through OWA. Its presence or not should not affect the user's ability to send email. The only issue I am aware of is with the IE7 beta, which doesn't like the S/MIME update.

Simon.
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Author Comment

by:hlee8
ID: 17002593
Umm the only reason the S/MIME was installed because this one user like to create these art/animation emails to users. She is not using IE7
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