Solved

exchange 2003 some users dont get email from external domains

Posted on 2006-06-19
7
191 Views
Last Modified: 2010-03-06
We have exchange 2003.
2 users are receiving email from an external  (energy)domain and a third user is not. All 3 users are members of the same domain. No rules and alerts are configured on their outlook, no firewall is on. Have checked the queue , there is nothing stuck. This third user can receive email from my yahoo account (i did the test) but not from the energy domain.

Any ideas ?
0
Comment
Question by:c_hockland
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 18

Expert Comment

by:amaheshwari
ID: 16936140
Are those different mails or same mails send to all 3 users.If it is so please check the email address of user in that mail.

When you track the message from external mail id to 3rd user mail id in exchange system manager are you getting any mail?
0
 

Author Comment

by:c_hockland
ID: 16936171
1. no the email address is correct because we have surf control and i can see the email than made it to our domain and shows that the recipient was this user

2. we are using surf control and i can see the mail coming from the external domain to the 3rd user (that claims he never gets email from this external domain)

I have double checked , queues , firewalls , outlook rules and alerts  everything seems normal. Besides there is a strict policy and users cannot do much on their workstations.
0
 
LVL 18

Expert Comment

by:amaheshwari
ID: 16936199
Have you track the message in exchange system manager that whether it is going to user's mailbox?

Is there undeliverable message goes out from user's mailbox while tracking ?
0
Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 

Author Comment

by:c_hockland
ID: 16936467
unfortunately on this exchange server the track messaging is not operative. i check incoming email only with surfcontrol. i know , that makes things more complicated....
0
 
LVL 18

Expert Comment

by:amaheshwari
ID: 16937927
Hi,

You can enable message tracking and then track the message:

http://www.msexchange.org/tutorials/Exchange-2003-Message-Tracking-Logging.html
0
 

Author Comment

by:c_hockland
ID: 16937962
ok, i did enable the messge tracking. I will ask from the external domain user to  send another email to the 3rd user and see what we can track. I will let you know...
0
 
LVL 18

Accepted Solution

by:
amaheshwari earned 500 total points
ID: 16937972
Sure , Thanks
0

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Read this checklist to learn more about the 15 things you should never include in an email signature.
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question