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exchange 2003 some users dont get email from external domains

Posted on 2006-06-19
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Last Modified: 2010-03-06
We have exchange 2003.
2 users are receiving email from an external  (energy)domain and a third user is not. All 3 users are members of the same domain. No rules and alerts are configured on their outlook, no firewall is on. Have checked the queue , there is nothing stuck. This third user can receive email from my yahoo account (i did the test) but not from the energy domain.

Any ideas ?
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Question by:c_hockland
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Expert Comment

by:amaheshwari
ID: 16936140
Are those different mails or same mails send to all 3 users.If it is so please check the email address of user in that mail.

When you track the message from external mail id to 3rd user mail id in exchange system manager are you getting any mail?
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Author Comment

by:c_hockland
ID: 16936171
1. no the email address is correct because we have surf control and i can see the email than made it to our domain and shows that the recipient was this user

2. we are using surf control and i can see the mail coming from the external domain to the 3rd user (that claims he never gets email from this external domain)

I have double checked , queues , firewalls , outlook rules and alerts  everything seems normal. Besides there is a strict policy and users cannot do much on their workstations.
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LVL 18

Expert Comment

by:amaheshwari
ID: 16936199
Have you track the message in exchange system manager that whether it is going to user's mailbox?

Is there undeliverable message goes out from user's mailbox while tracking ?
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Author Comment

by:c_hockland
ID: 16936467
unfortunately on this exchange server the track messaging is not operative. i check incoming email only with surfcontrol. i know , that makes things more complicated....
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LVL 18

Expert Comment

by:amaheshwari
ID: 16937927
Hi,

You can enable message tracking and then track the message:

http://www.msexchange.org/tutorials/Exchange-2003-Message-Tracking-Logging.html
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Author Comment

by:c_hockland
ID: 16937962
ok, i did enable the messge tracking. I will ask from the external domain user to  send another email to the 3rd user and see what we can track. I will let you know...
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amaheshwari earned 500 total points
ID: 16937972
Sure , Thanks
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