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GroupWise 6.5 Mailbox Statistics

Posted on 2006-06-19
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Last Modified: 2013-11-12
NOS:  Novell NetWare 5.1 SP6
Email:  GroupWise 6.5.2

Scenario:  Need detailed information on users mailbox.  Ran Mailbox/Library Maintenance/Mailbox Statistics for the user and gwckeck.log was auto emailed upon completion.  I am trying to determine EXACTLY how the utility is reporting each statistic.  For instance, under Items Breakdown|Mail the report shows 3,942 'In' emails, however there are nowhere near 3,942 emails in the persons In Box.  The person has access to several other users Shared GroupWise folders.  Is it possible the statistic reflects all of the other users In box mail as well?  I have scoured the web for an explanation of how each statistic is tallied but no luck.

Below is a part of the email attachment:

                    GroupWise System Information

Number of Users...............    1   Number of Post Offices.........    0
Number of Mailboxes...........    1
 ------------------------------------------------------------------------------

Item statistics:           TOTAL  /MBOX   Mailbox statistics:     TOTAL  /MBOX
   normal items........   7433 7433.0       Boxes with mail.......    1
   forwarded items.....  572  572.0     IN box entries:
   reply items.........      972  972.0       read................          6058 6058.0
   total items.........      8977 8977.0       unread..............            2    2.0
                                          new.................  538  538.0
Distribution statistics:                  total............... 6598 6598.0
   to single user......  330  330.0       Boxes over IN limit.    1
   to <= 3 users.......  460  460.0     OUT box entries:
   to many users.......   23   23.0       total...............  472  472.0
   sent encrypted (%)..    0              Boxes over OUT limit    0
                                      Schedule statistics:
Average item length....   57KB          Boxes with schedules..    1
                                        INcoming appointments:
Items w/ attachments... 1839              read................ 1515 1515.0
Average number attach..    1              unread..............    0    0.0
Average attach length.. 2311              new.................   54   54.0
                                          total............... 1569 1569.0
Items hidden by rcvr...    0            OUTgoing appointments:
Items in trashcan......   25   25.0       total...............    4    4.0



Items counts:        TOTAL   /MBOX
                     -----   -----
   mail               4417  4417.0
   appointment        2717  2717.0
   note               1770  1770.0
   task                 73    73.0
   phone                 0     0.0
   profile               4     4.0
   others                0     0.0



Items breakdown:            IN     OUT    PERS   DRAFT | TOTAL
                                      -----   -----   -----   ----- + -----
   mail..................           3942     469       6       0 |      4417
   appointment...........      1569       4    1144       0 |      2717
   note..................           1091      10     669       0 |     1770
   task..................              11       0      62       0 |           73
   phone.................               0       0       0       0 |            0
                         ----------------------------- + ------
   total................. 6613     483    1881       0 |  8977

Priority breakdown:        LOW    NORM    HIGH | TOTAL
                                     -----   -----       -----     | -----
   mail..................              1    4398      12       |  4411
   appointment...........         0    1544      29        |  1573
   note..................              0    1101       0        |  1101
   task..................               0      11       0         |    11
                         ----------------------+------
   total.................    1    7054      41 |  7096

Thanks,
Gary
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Question by:pcguru_gary
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3 Comments
 
LVL 19

Expert Comment

by:billmercer
ID: 16944394
The statistics include items in cabinet folders (and other subfolders as well) not just items in the mailbox. Make sure you've looked in all folders (and subfolders.)

If that still doesn't account for it, you might want to run some maintenance tasks on the mailbox, starting with analyze/fix databases. (Don't use Recreate user database, that's a last resort for recovering a seriously messed up mailbox.)


I'd also suggest updating your GroupWise, SP2 is pretty old.

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Author Comment

by:pcguru_gary
ID: 16945098
Thanks Bill.  Can you point me to the documentation that explains this?  You get the points.  A search of NetWares download site came up empty on patches or updates for GW 65 other than Clients SetupIP.  It looks like SP2 is the most recent SP.

Regards,
Gary
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Accepted Solution

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billmercer earned 250 total points
ID: 16945784
SP2 is a couple years old, I'm afraid. I'd suggest you go to SP6, available here...
  http://support.novell.com/cgi-bin/search/searchtid.cgi?/2973263.htm
Here's the documentation on running user maintenance tasks.
 http://www.novell.com/documentation/gw65/gw65_admin/data/abbtgc3.html
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