Solved

Blackberry Redirector

Posted on 2006-06-19
6
1,598 Views
Last Modified: 2012-06-27
Have one Blackberry user running Desktop Redirector (v 3.6) whose Blackberrry ETP messages (the one's created when the application redirects an email to the handheld) won't clear out of the inbox.  They just stay around.

For clarity, the ETP messages state:  "This message is used to carry data between the BlackBerry Handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server."

The Blackberry gets its messages, but this problem is getting annoying.

The user is running Outlook 2003 in an Exchange 2003 environment.  
0
Comment
Question by:tomgodin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
6 Comments
 
LVL 14

Expert Comment

by:ECNSSMT
ID: 16939657
either the Exchange/Outlook data is corrupt or the Blackberry data store is corrupt.
If its on the Exchange/Outlook side, do and Detect and Repair in Outlook under the Help menu.

Sadly if that doesn't work and its on the Blackberry side; archive everything on the Blackberry just in case the user has unique unsaved data on the Blackberry side.  Wipe the handheld,power down the BB, remove the battery for 30 seconds, power the BB back up, recreate the BES account and re-activate it for the user.  (This should work as it seems to work as the ultimate solution for all Outlook and Blackberry data corruption issues I've encountered.)

Regards,
0
 

Author Comment

by:tomgodin
ID: 16984920
Thanks.  I tried both suggestions - Outlook repair plus a handheld wipe.  Did not correct the problem.  We are not running BES, so I didn't do anything with the Desktop Manager software.

My next idea is to do this all again (wipe handheld, take out battery, etc.) and uninstall/reinstall the deskop manager software.  Any thoughts on that?
0
 
LVL 14

Expert Comment

by:ECNSSMT
ID: 17025287
Sorry, for the long time betwen responses.

If you reinstall, just make sure that if you see a directory C:\Program Files\Research In Motion that you at least rename the directory to anything else and reboot the PC before you re-install.

Regards
0
 
LVL 14

Accepted Solution

by:
ECNSSMT earned 500 total points
ID: 17025298
If that doesn't work, then you will have to talk to the wireless service provider that is providing this service for you.  It it possible that this user's profile may have to be recreated on that side (at least that is what we do for corrupted or problem profiles on our BES).  The process has to be similiar there.

Regards
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Introduction Everyone is using a smartphone these days. Contacts, messages, applications, documents, bookmarks, pictures, videos and other stuff which you created and are present only on your device come under the umbrella called “Personal Data”.…
A short article about a problem I had getting the GPS LocationListener working.
How to Install VMware Tools in Red Hat Enterprise Linux 6.4 (RHEL 6.4) Step-by-Step Tutorial
Attackers love to prey on accounts that have privileges. Reducing privileged accounts and protecting privileged accounts therefore is paramount. Users, groups, and service accounts need to be protected to help protect the entire Active Directory …

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question