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Blackberry Redirector

Posted on 2006-06-19
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Last Modified: 2012-06-27
Have one Blackberry user running Desktop Redirector (v 3.6) whose Blackberrry ETP messages (the one's created when the application redirects an email to the handheld) won't clear out of the inbox.  They just stay around.

For clarity, the ETP messages state:  "This message is used to carry data between the BlackBerry Handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server."

The Blackberry gets its messages, but this problem is getting annoying.

The user is running Outlook 2003 in an Exchange 2003 environment.  
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Question by:tomgodin
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6 Comments
 
LVL 14

Expert Comment

by:ECNSSMT
ID: 16939657
either the Exchange/Outlook data is corrupt or the Blackberry data store is corrupt.
If its on the Exchange/Outlook side, do and Detect and Repair in Outlook under the Help menu.

Sadly if that doesn't work and its on the Blackberry side; archive everything on the Blackberry just in case the user has unique unsaved data on the Blackberry side.  Wipe the handheld,power down the BB, remove the battery for 30 seconds, power the BB back up, recreate the BES account and re-activate it for the user.  (This should work as it seems to work as the ultimate solution for all Outlook and Blackberry data corruption issues I've encountered.)

Regards,
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Author Comment

by:tomgodin
ID: 16984920
Thanks.  I tried both suggestions - Outlook repair plus a handheld wipe.  Did not correct the problem.  We are not running BES, so I didn't do anything with the Desktop Manager software.

My next idea is to do this all again (wipe handheld, take out battery, etc.) and uninstall/reinstall the deskop manager software.  Any thoughts on that?
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LVL 14

Expert Comment

by:ECNSSMT
ID: 17025287
Sorry, for the long time betwen responses.

If you reinstall, just make sure that if you see a directory C:\Program Files\Research In Motion that you at least rename the directory to anything else and reboot the PC before you re-install.

Regards
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Accepted Solution

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ECNSSMT earned 2000 total points
ID: 17025298
If that doesn't work, then you will have to talk to the wireless service provider that is providing this service for you.  It it possible that this user's profile may have to be recreated on that side (at least that is what we do for corrupted or problem profiles on our BES).  The process has to be similiar there.

Regards
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