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Blackberry Redirector

tomgodin
tomgodin asked
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Last Modified: 2012-06-27
Have one Blackberry user running Desktop Redirector (v 3.6) whose Blackberrry ETP messages (the one's created when the application redirects an email to the handheld) won't clear out of the inbox.  They just stay around.

For clarity, the ETP messages state:  "This message is used to carry data between the BlackBerry Handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server."

The Blackberry gets its messages, but this problem is getting annoying.

The user is running Outlook 2003 in an Exchange 2003 environment.  
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Top Expert 2006

Commented:
either the Exchange/Outlook data is corrupt or the Blackberry data store is corrupt.
If its on the Exchange/Outlook side, do and Detect and Repair in Outlook under the Help menu.

Sadly if that doesn't work and its on the Blackberry side; archive everything on the Blackberry just in case the user has unique unsaved data on the Blackberry side.  Wipe the handheld,power down the BB, remove the battery for 30 seconds, power the BB back up, recreate the BES account and re-activate it for the user.  (This should work as it seems to work as the ultimate solution for all Outlook and Blackberry data corruption issues I've encountered.)

Regards,

Author

Commented:
Thanks.  I tried both suggestions - Outlook repair plus a handheld wipe.  Did not correct the problem.  We are not running BES, so I didn't do anything with the Desktop Manager software.

My next idea is to do this all again (wipe handheld, take out battery, etc.) and uninstall/reinstall the deskop manager software.  Any thoughts on that?
Top Expert 2006

Commented:
Sorry, for the long time betwen responses.

If you reinstall, just make sure that if you see a directory C:\Program Files\Research In Motion that you at least rename the directory to anything else and reboot the PC before you re-install.

Regards
Top Expert 2006
Commented:
This one is on us!
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